Daena Walton (Scheuber)

Teacher | Librarian | Tech presenter & coach | Google for Education Certified Trainer | Committed knowledge-seeker | Opinions are mine

[Daena Walton (Scheuber) @DScheuber]

@optus where is my internet? What am I actually paying for?

[Daena Walton (Scheuber) @DScheuber]

@optus Not enough internet to do anything but tweet. Can't even use support services. Still paying 100% of my bill tho. #interesting #optussucks #givemeadiscount

[Daena Walton (Scheuber) @DScheuber]

@betchaboy @kehall16 @TrentShillingt1 @anthsperanza Catholic primary. Was teaching T1, now tasked with setting up P-6 STEM program. Options are completely open and resourcing decent. Cannot wait.

[Daena Walton (Scheuber) @DScheuber]

Finally back working in a system that champions #tech so I'm back on the #STEM trail. Lots to catch up. Please help: fave resources, projects, concepts, people to follow, etc? I can feel that long dormant enthusiasm rekindling. @betchaboy @kehall16 @TrentShillingt1 @anthsperanza

[Daena Walton (Scheuber) @DScheuber]

@optus Your new catchphrase can only be "At least we're not Telstra", because I think you're overreaching with "Yes".

[Daena Walton (Scheuber) @DScheuber]

@optus So now because even the shop can't get an answer from customer service or online, they have to give me a service I don't need and never wanted and just mark it as prepaid. What? I don't have tricky circumstances, this should not be this hard.

[Daena Walton (Scheuber) @DScheuber]

@Optus so now I can't get an answer from customer service either, despite their claims that they could help. What do I do here? No wonder so many ppl have to go to social media to get action.

[Daena Walton (Scheuber) @DScheuber]

@Optus irony

[Daena Walton (Scheuber) @DScheuber]

@Optus the shop tried to get me to speak to online services on the phone. The guy on the phone told me it's my fault. I wasn't happy and told him that. He hung up on me and the franchise worker. Pure gold.

[Daena Walton (Scheuber) @DScheuber]

@Optus So they cancelled the acc (which was already cancelled...but that way madness lies), but I must pay more p/mth than I was originally told. At this point, am just so sick of it I'd pay anything just to get service. Wait. Is this how they make their profits!? #businessplan

[Daena Walton (Scheuber) @DScheuber]

@Optus We're in with a real human! Unbelievable! She seems pretty competent so far, but so did the last person. They've told us that there is a large complaint in from franchises about the online service because they keep saying things that are inaccurate.

[Daena Walton (Scheuber) @DScheuber]

In the @Optus shop now. All the waiting customers are placing bets on how long we'll have to wait. Time starts...nnnnow.

[Daena Walton (Scheuber) @DScheuber]

@Optus Well customer service is sending me in circles. I think they're just doing it for entertainment. Customers in store still waiting. Online seems to have died completely. No point flogging a dead horse, I guess. Even the #Fetch service has gone to sleep at this point.

[Daena Walton (Scheuber) @DScheuber]

@Optus The race is now on. Who can help faster? The shop (currently understaffed and they "don't have a manager"???), the online service who has had me waiting for 30mins now (despite saying it would be a "short" delay), or customer service who want me to stop tweeting about it...

[Daena Walton (Scheuber) @DScheuber]

@Optus Well, Zac. I'm currently heading to the shop because I'm being transferred to an "expert" and it's taking so long I think I'll be on my next plan before it happens. I'll DM you, but I strongly suspect it won't make a difference in the Optus culture of blame shifting.

[Daena Walton (Scheuber) @DScheuber]

Currently stuck in perpetual loop with @Optus . Shop and online service both blaming each other and no one can fix the problem (which is that they have failed to correctly cancel an old account). Why is competent service a thing of the past?? #customerservice #whatcustomerservice

[Daena Walton (Scheuber) @DScheuber]

Sacrificing yet another Saturday to dealing with @Optus incompetence. Brilliant.

[Daena Walton (Scheuber) @DScheuber]

@MissHMarsh One of the most valuable skills in a teacher is the ability to apply learning to new situations. Talk about knowledge, skills and experience from other jobs, training and life! All of it is valuable.

[Daena Walton (Scheuber) @DScheuber]

@Mr_Minchin @JudithRalston Well done, P3! (All the way from Australia where I am impressed by both the presentation AND the amount of rain)!

[Daena Walton (Scheuber) @DScheuber]

@betchaboy To be fair, it's also people who work for organisations that default to Bing as the homepage and who don't know how to modify settings. That's probably a good number of users right there.