This is one of my favorite scenes from Pulp Fiction (longer version here: https://t.co/n3VWZfuc9b). The juxtaposition of the horrific problem and analytical solution is wonderfully written and acted. And it offers much to learn about problem solving... [1/x] 🧵
#ProblemSolving
@SpencrGreenberg The fact that nothing immediately popped to mind is depressing.
The fact that I still can’t think of anything after lengthy consideration is wildly depressing.
This is half right. Yes, customer satisfaction is irrelevant in a monopoly. But the other important half is "the customer must *need* the service". If the customer only *wants* the service, then they have the option to abstain.
See me explain this here: https://t.co/zaDCx38OZc
The reason government programs are so inefficient is that, unlike a commercial company, the feedback loop for improvement is broken, because they have a state-mandated monopoly and can’t go out of business if customers are unhappy.
No matter how bad the service is at your DMV (sorry to pick on DMVs), you still have to use your DMV, because it’s a monopoly.
@elonmusk This is half right. Yes, customer satisfaction is irrelevant in a monopoly. But the other important half is "the customer must *need* the service". If the customer only *wants* the service, then they have the option to abstain.
See me explain this here: https://t.co/zaDCx39mOK
@SpencrGreenberg When my wife points out something I do/did that she dislikes, I struggle (but usually succeed) not to use it as an opportunity to do the same to her instead of discussing/acknowledging/changing. Aka “making it about me”.
I once shared a long flight sitting next to & chatting with Brian Wilson. The catch: I didn’t know who he was until halfway thru the flight. Before I realized & after he was exactly the same: kind, humble, & curious.
#BrianWilsonRIP#BeachBoys
@dieworkwear I’ve only discovered you here in Xitter recently. Since then, your posts have made me laugh, think, & learn. I find you to be witty, sensible, patient, well-spoken/written, & appreciate you.
@MikeWallsQC@SpencrGreenberg I’ve always liked this “stopping” heuristic: if your opponent can explain your position to your satisfaction…and they still disagree (and vice versa), the. there is no point in continuing the debate/argument.