David Wilson

Husband (to Gina), father (to Cole and Conner), hockey fan (to the San Diego Gulls) and native (to San Diego)

[David Wilson @DWilson911]

Successful, forward-thinking companies are leveraging one core concept in their CX operations: innovation. We spoke to several experts about innovative directions that are redefining the CX industry.
Read the latest #IgniteCXInsights newsletter for more. https://t.co/eC3sPTvJSs

[David Wilson @DWilson911]

Want to personalize the customer journey from start to finish?

Leverage AI to deliver exceptional experiences that drive business growth >> https://t.co/859XCC9zxP

#CustomerExperience #ArtificialIntelligence

[David Wilson @DWilson911]

Closing the gap between consumer expectations & CX reality is now mission critical to stay ahead.

Join our webinar as experts Pete Jacques from @forrester & Andy Traba discuss consumer & technology trends you’ll want to know for 2024.

Register now > https://t.co/Q5wy1RVPd8

[David Wilson @DWilson911]

How can you harmonize AI and human interaction to ensure business success?

Read @YuHelenYu's insights on the AI-Powered Experience Continuum and using customer data the right way to unlock unparalleled CX >>  https://t.co/TnNQt2GsSN

[David Wilson @DWilson911]

What’s the secret sauce for exceptional CX?

Dan Miller from @opusresearch breaks it down for us in The Room Where it Happened.

Watch now and stay tuned for more week-by-week releases featuring top CX innovators >> https://t.co/mnMgklkUk3

[David Wilson @DWilson911]

The rapid growth of #digitalevidence is creating unprecedented challenges for #police departments. View this #infographic & learn 10 ways departments are accelerating #investigations with #AI-powered #digitalevidencemanagement. https://t.co/P4cGN4SpYc
#lawenforcement #innovation

[David Wilson @DWilson911]

Yesterday, we held our Presidents Club ceremony and enjoyed a live show with our global sales teams.

Today, we held the final sessions of NICE Sales Kickoff 2024, marking the end of a successful week.

Thank you to everyone who participated!

#NICESKO2024 #CustomerExperience

[David Wilson @DWilson911]

In this article in @APCOIntl's PSC Magazine WSI Technologies' Jim Hansen explains how #911centers can take QA programs to the next level. https://t.co/0V3IR2diCK

#emergencycommunications #911QualityAssurance #911QA #staffretention

[David Wilson @DWilson911]

In the latest installment of The Room Where it Happened, our CMO Einat Weiss dives into the excitement surrounding AI and the unprecedented innovation in CX.

Watch now & don’t miss out on our upcoming week-by-week releases featuring top CX trailblazers >> https://t.co/KReGSKDEb4

[David Wilson @DWilson911]

Check out this story on PSAPs' Finest Technician of the Year, @wpgpolice's Robert Kubisch. https://t.co/rabwZMFqpP #PSAPsFinest

[David Wilson @DWilson911]

With Enlighten AI for Customer Satisfaction, @RepublicService achieved a 33% improvement in customer sentiment.

Learn how @NICELtd helped them turn insights into action and prioritize their customer experience >> https://t.co/8igf2ovlrO

[David Wilson @DWilson911]

The CX AI race is on, and Coach Steve is here to guide you to victory!
Cross the finish line without breaking a sweat with AI built for CX: NICE Enlighten.

See how to win every time >> https://t.co/GXPbgaVSI6

#WinWithEnlighten #CustomerExperience #ArtificialIntelligence

[David Wilson @DWilson911]

New year, new #digitalevidence management system! The Lehigh County DA's Office recently selected NICE Justice. Now, instead of spending time on clerical duties like tracking down evidence, prosecutors will be able to focus more time on prosecuting cases. https://t.co/BrtOCH6WBK

[David Wilson @DWilson911]

AI purpose-built for CX allows companies to deliver tailored experiences that leave a lasting impression on customers.

Read the latest #IgniteCXInsights newsletter for 15 tips to leverage the power of CX AI. >> https://t.co/MO6JIRhyjf

[David Wilson @DWilson911]

.@NICE_PublicSafe we don’t simply record calls. With intelligent dashboards & automated solutions that bring incident data together we help #911centers see the truth as it happened, so they can best support telecommunicators & retain valuable staff. https://t.co/FDjNrmRNy8

[David Wilson @DWilson911]

In #emergencycommunications centers, data tends to reside in a lot of different systems. #911centers need a single point of truth to bring data together – so they can easily understand what happened, how, why and when – and what they can do better.

[NICE Public Safety @NICE_PublicSafe]

In #emergencycommunications centers, data tends to reside in a lot of different systems. #911centers need a single point of truth to bring data together – so they can easily understand what happened, how, why and when – and what they can do better. https://t.co/OaO0mnK3W0