Opus Research

Analysis and expertise on #CX, #ConversationalAI, #GenAI, #LLMs, conversational intelligence, contact centers, and intelligent authentication

[Zoho Analytics @ZohoAnalytics]

Derek Top of @opusresearch offers his precise appraisal of the latest capabilities of Zoho Analytics

Learn more about what industry analysts say about us 👉 https://t.co/BUZPVGFL2K

Also, get started with Zoho Analytics here ➡️ https://t.co/sAoMViVL43

[Sunny Sachdeva @sachsunny]

Join our webinar series with @Metrigy's @RGareiss, @constellationr's @lizkmiller, and @OpusResearch's @Talks2Bots to learn how CXone Mpower orchestrates #AI-powered workflows, agents, and knowledge to achieve the C-suite’s ultimate goals.

Register: https://t.co/b3bJBarMBy

[NiCE @NICELtd]

Join our webinar series, "𝗧𝗵𝗲 𝗔𝗜 𝗣𝗼𝘄𝗲𝗿 𝗦𝗵𝗶𝗳𝘁: 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲" to learn how CXone Mpower orchestrates #AI-powered workflows, agents, and knowledge to achieve the C-suite’s ultimate goals.

Our NICE team will be joined by @Metrigy's @RGareiss, @constellationr's @lizkmiller, and @OpusResearch's @Talks2Bots!

Register: https://t.co/MDxy3aNlQz

[Amy Stapleton @Talks2Bots]

Link to full blog post @opusresearch
https://t.co/SLqCJ4Jthf

[Derek Top @derektop]

Each generation of natural-language, #ConversationalAI technologies improve on the last, but expose new gaps. When it comes to #AgenticAI, will things be different this time? @dnm54 @opusresearch

https://t.co/1bLuuvOd68

[Amy Stapleton @Talks2Bots]

@opusresearch I examine how various enterprise software vendors address GenAI risks. Good to know what your CCaaS vendor is doing to protect the LLM-powered services they offer you! Here's a link to the report summary. https://t.co/oKllYoRxWG

[Derek Top @derektop]

The New #CX is a new paradigm for how brands interact with customers, leveraging #AI agents to gather the right contextual data at the right time to deliver hyper-personalized #CX @Five9 #Five9CXSummit

[LivePerson @LivePerson]

Just in: a new episode of the Generation AI podcast. 🎧

Dan Miller (@dnm54), founder of @opusresearch, joins Nirali Amin for a discussion on how generative AI is rewriting the rules of business innovation and competition.

[Opus Research @opusresearch]

Hear how companies like DIRECTV and MoneySolver are enabling smarter call routing and increasing close rates by leveraging customer intelligence (webinar today!) @Invoca @derektop @Talks2Bots
https://t.co/tB6Gq6ycID

[Opus Research @opusresearch]

AI Companion 2.0 represents an interesting leap forward in integrating #AI across Zoom's ecosystem and the potential of predictive, autonomous assistance @Zoom @derektop #zoomtopia
https://t.co/oMbK87gSDq

[Derek Top @derektop]

CEO Eric Yuan shares vision of AI Companion as a full digital assistant, determining priorities, acting on your behalf, a digital twin ... Agentic #AI #Zoomtopia @Zoom

[Opus Research @opusresearch]

Impressive debuts for #AI-powered bots for knowledge automation, #GenAI, and analytics (Genie Bot) that drive real business outcomes. #Engage24 @Talks2Bots @derektop @Verint https://t.co/LRWXRFxQaP

[Derek Top @derektop]

Starting off Verint's #Engage24 Day 2 in Orlando, Jaime Merritt encourages organizations to accelerate initiatives with data and #AI; start small and grow at your own pace, be the first to show business outcomes #CX #Automation @Verint

[Derek Top @derektop]

Competitive landscape for #CX automation is changing dramatically - Successful #AI business outcomes can be delivered without traditional communication infrastructures; Verint customers seeing real results in their own #ContactCenters @Verint #Engage24

[NiCE @NICELtd]

On Day 3 of #CX #AI Innovation Week, discover how AI-driven self-service goes far beyond traditional chatbots, creating a culture of customer-centricity with @opusresearch's @derektop.

Register here: https://t.co/srlGrwLCKu

[Derek Top @derektop]

Copilots have been hit-and-miss, not performing as expected. Real vision of #AI delivers augmentation, productivity, business results #Agentforce - Marc Benioff, #DF24

[Zoho Analytics @ZohoAnalytics]

#ZohoAnalytics overcomes the challenges of democratizing BI by taking an end-to-end approach with four key focus areas

Dan Miller of @opusresearch has written more about our #AnalyticsForAll approach in his latest article 👇

https://t.co/4XP6zte05X

#AnalyticsForAll

[Derek Top @derektop]

Contextual conversation enabled with #AI is changing what’s next for unified #CX management... There isn't alternative in the market to @Sprinklr @ragythomas #Source24

[Derek Top @derektop]

Sprinklr CEO Founder Ragy Thomas kicks off #Source24 aligning the four critical front-office functions (marketing, social engagement, insights, and support) in a unified, end-to-end digital platform @ragythomas @Sprinklr #Source24