Derek Top

Research Director and Principal Analyst - interested in conversational AI, LLMs, conversational intelligence, chatbots, automation & authentication

[Derek Top @derektop]

@NateAFischer Republicans are fascists. They're in the midst of destroying our country. (Sure is easy to make sweeping, largely inaccurate, statements.)

[Derek Top @derektop]

Each generation of natural-language, #ConversationalAI technologies improve on the last, but expose new gaps. When it comes to #AgenticAI, will things be different this time? @dnm54 @opusresearch

https://t.co/1bLuuvOd68

[Derek Top @derektop]

The New #CX is a new paradigm for how brands interact with customers, leveraging #AI agents to gather the right contextual data at the right time to deliver hyper-personalized #CX @Five9 #Five9CXSummit

[Opus Research @opusresearch]

Hear how companies like DIRECTV and MoneySolver are enabling smarter call routing and increasing close rates by leveraging customer intelligence (webinar today!) @Invoca @derektop @Talks2Bots
https://t.co/tB6Gq6ycID

[Opus Research @opusresearch]

AI Companion 2.0 represents an interesting leap forward in integrating #AI across Zoom's ecosystem and the potential of predictive, autonomous assistance @Zoom @derektop #zoomtopia
https://t.co/oMbK87gSDq

[Derek Top @derektop]

CEO Eric Yuan shares vision of AI Companion as a full digital assistant, determining priorities, acting on your behalf, a digital twin ... Agentic #AI #Zoomtopia @Zoom

[Opus Research @opusresearch]

Impressive debuts for #AI-powered bots for knowledge automation, #GenAI, and analytics (Genie Bot) that drive real business outcomes. #Engage24 @Talks2Bots @derektop @Verint https://t.co/LRWXRFxQaP

[Derek Top @derektop]

Starting off Verint's #Engage24 Day 2 in Orlando, Jaime Merritt encourages organizations to accelerate initiatives with data and #AI; start small and grow at your own pace, be the first to show business outcomes #CX #Automation @Verint

[Derek Top @derektop]

Competitive landscape for #CX automation is changing dramatically - Successful #AI business outcomes can be delivered without traditional communication infrastructures; Verint customers seeing real results in their own #ContactCenters @Verint #Engage24

[Derek Top @derektop]

Copilots have been hit-and-miss, not performing as expected. Real vision of #AI delivers augmentation, productivity, business results #Agentforce - Marc Benioff, #DF24

[Derek Top @derektop]

Contextual conversation enabled with #AI is changing what’s next for unified #CX management... There isn't alternative in the market to @Sprinklr @ragythomas #Source24

[Derek Top @derektop]

Sprinklr CEO Founder Ragy Thomas kicks off #Source24 aligning the four critical front-office functions (marketing, social engagement, insights, and support) in a unified, end-to-end digital platform @ragythomas @Sprinklr #Source24

[Zoho @Zoho]

Our secure, contextual AI simplifies tackling complex business challenges with user-friendly solutions.

Curious about what the experts think? See what Amy Stapleton, a senior analyst at @opusresearch, has to say about our AI assistant, Zia.

Read more 👉 https://t.co/aduWpciIIk

[Enterprise Connect @enterprisecon]

#EnterpriseConnectAI Session Highlight: Explore the transition from #conversationalAI to #generativeAI and its impact on customer experience with Derek Top and Amy Stapleton from at @opusresearch. Learn more about their session here: https://t.co/UGKKrrx7Ad #EnterpriseConnect

[Opus Research @opusresearch]

@Zoom differentiators for #AI - Never use customer data to train models, included at no extra cost to make AI equitable to all - Mahesh Ram, head of AI #ZoomPerspectives24

[Derek Top @derektop]

Chief Product Officer Smita Hashim talking up how AI Companion, launched in Sept 2023, now embedded in Zoom Contact Center with advanced capabilities via #AI Expert Assist #ZoomPerspectives24

[Dan Miller @dnm54]

Download this free White Paper from @opusresearch:
"Shaping the Future of Customer Care: Innovative Self-Service"

(Courtesy of @interactionsco)

#IntelligentAssistance
#CX
#GenAI

https://t.co/OZShEjrL3D

[NiCE @NICELtd]

TOMORROW!

Join @dnm54 & @derektop of @OpusResearch alongside Elizabeth Tobey & @mishcarlson of NICE as they explore conversational AI. Learn how to transform past shortcomings into future successes with digital transformation.

Register ✅ https://t.co/cj4oXvzkdY

[Derek Top @derektop]

The rush towards #AI sophistication exposes a discernible gap between the promises of new #GenAI technologies and the practical realities businesses face when deploying them #ConversationalAI #EnterpriseConnect @Talks2Bots @dnm54 @opusresearch https://t.co/d3c6oHFZrA

[Laura Mackey @laurasmackey]

I love seeing Team Opus! #entepriseconnect #ec24 #cxnation @opusresearch @dnm54 @derektop