Dacre Staines

Managing Partner and Financial Planner at @DBL_AM. Helping business owners, sports professionals and individuals to be financially independent.

[Dacre Staines @DacreStaines]

Really pleased this has gone live, take a look #life after rugby

[Dacre Staines @DacreStaines]

@British_Airways @British_Airways Is this an automated response? "As mentioned earlier, we won't be able to call you as we at Customer Relations don't have access to some of the systems used in our contact centres." Surely there is one phone you can use?

[Dacre Staines @DacreStaines]

@British_Airways upgraded seats for a one-off family holiday due to my chronic back issue, seat was broken on an 11hr flight. 7 emails later, offered £100 Avios I cannot use. Incredibly disappointed in the service from a global brand.

[Dacre Staines @DacreStaines]

@British_Airways Paying for a flight seat that does not work is like booking a hotel room with a sea view, only to arrive and find the window is bricked up. You are still staying the night, but not in the way you were promised and certainly not for the price you paid.

[Dacre Staines @DacreStaines]

@British_Airways This is getting ridiculous. After 11 emails asking for a manager to call me, I’ve now been told, “We can’t call as we don’t have access to some systems.” How am I meant to dispute this if I can’t even speak to a person?

[Dacre Staines @DacreStaines]

@British_Airways @British_Airways Buying a flight seat that cannot recline is like buying a car with broken air con. It may get you there, but it is not the product you paid for. Not what you expect from a global brand, the cost should be refunded.

[Dacre Staines @DacreStaines]

@British_Airways @British_Airways Finally got a response, dispute rejected and no one will call me back!

Paid for seat, did not work - full refund due.
Paid for seat allocations, not provided – refund needed.
Avios offered are worthless to me. What now?!

[Dacre Staines @DacreStaines]

@British_Airways @British_Airways I am really please you recommended contacting customer relations to dispute the situation. 9 emails sent and no resolution, last sent on the 18/04 and no response. Nice to see @British_Airways taking ownership of the issue....

[Dacre Staines @DacreStaines]

I think you are missing the point. I have already sent “7 emails” to customer relations who were less than helpful. Disputed the response and was offered £50 and that is how it got to unusable £100 Avios points being issued…….

[Dacre Staines @DacreStaines]

@ScottishWidows @DonaldMacKechn2 102 year old client, supported SW since 2005, been trying to get income to pay care home fees since 10/22! Complaint ignored! Letter to ops director ignored! Total disgrace, what does he have to do?! #treatingcustomersfairly #ConsumerDuty

[Dacre Staines @DacreStaines]

@WeberGrills @steve_schu Pleased to see that I am not the only one with problems! Faulty part under warranty. Can only contact Weber by email, 2/3 day response. Wrong parts sent, now out of stock, when it is back in it can only be delivered in 5-10 days! Claim will have taken 9 weeks! Great service!

[Dacre Staines @DacreStaines]

It has been a great career @tobyflood. Looking forward to seeing what happens in the next chapter. Looks like we need to update the article!☹️https://t.co/dqQddto2cv

[Ben Youngs @benyoungs09]

A huge influence in my early days will be forever grateful @tobyflood . Had some quality times together in the @LeicesterTigers shirt thanks mate. Happy retirement

[Dacre Staines @DacreStaines]

@jet2tweets great to promote the Algarve, but been trying to change a flight to the Algarve all week and the website keeps failing. Told to call and spent an hour on hold yesterday and been on hold for 1 hour 20 minutes this morning. Any chance of anyone answering the phone?

[Jet2tweets @jet2tweets]

Looking fore the best golfing holiday? 🏌️

Look no further than the #Algarve! 🇵🇹

Lush green fairways, coveted 19th hole clubhouses and of course… the weather! ☀️ https://t.co/kmbdd48Xe1

[Dacre Staines @DacreStaines]

@WilksyR @benyoungs09 @WilksyR he definitely went well and showed why he has 100 caps. 2 tries and man of the match yo can ask for anything else. Like you say great bloke, fab father and a privilege to work with. Well done @benyoungs09

[Dacre Staines @DacreStaines]

Keep on trucking @TomYoungs87

[Leicester Tigers @LeicesterTigers]

Just. Keep. Running.

Embrace the pain, lads. 💪

[Dacre Staines @DacreStaines]

@WilksyR @JoshBeaumont1 @arnie_4 @OrrellRUFC @RotherhamRugby @jimmymooreaca @CDJB13 Great article with some very long words for you @WilksyR

[Dacre Staines @DacreStaines]

Great news @FraserBalmain 👏👏👏👏

[Gloucester Rugby 🍒 @gloucesterrugby]

⚠️ BREAKING ⚠️

Exclusive news has been revealed at the Club Member event...

✍️👀

[Dacre Staines @DacreStaines]

Congratulations @joe_launch

[Richard Wilks @WilksyR]

Lovely stuff big Joe, congratulations 🖊

[Dacre Staines @DacreStaines]

The latest copy of benchmark is available https://t.co/ttWfZLditu . A big thank you to @taity86, its been a pleasure working with you for the last 16 years and I look forward to the next 16 #lifeafterrugby

[Dacre Staines @DacreStaines]

I love that 😂😂😂

[Tim Cocker @cocker]

Glorious 😂😍

The MOST English thing that's ever happened. Love you Tom Curry!

[Dacre Staines @DacreStaines]

@CGCoffee7 @DBL_AM @markjeaster Always the ultimate professional..... you Overseas......

[Dacre Staines @DacreStaines]

⁦@DBL_AM⁩ team day out has started