ATBU Alumnus/Entrepreneur/Football lover/Man utd Fan/Humanity first/Neutral/If I wouldn’t do the best, I would rather leave it to the rest than make it a mess/
I rushed my daughter to hospital at past 2am this morning. Needing to pay for lab tests and medication, I approached the cashier. This lady was sleeping comfortably, as though she was at home. I called her attention. She woke up briefly, mumbled a few words, and returned to sleep. It was hard. At some point, I decided to just stand and wait. She relaxed into her chair, dragged her duvet, and returned to what must have been blissful sleep.
I stood there for 10 minutes weighing my options. Should I be angry and rant? Should I show empathy by understanding her situation?
Eventually, the doctor was passing by and I reported to him. He approached her and she mustered the effort, albeit painfully, to finally attend to me. The doctor had been kind enough to proceed with emergency care for my child while I was sorting out the bills. Otherwise, we would have lost 15 minutes of valuable time to save a life, depending on what the ailment was.
My daughter has been stabilised. We are still here. Hopefully, she will be fine.
But, in between attending to my child and responding to passenger complaints on the time line and in my DM, I thought about that cashier and the attitude of night shift staff in a lot of businesses in our country. Something is not right.
A night shift staff is expected to have taken care of sleep during the day. Take the hotels abroad, for example. The front desk staff are mostly not even allowed to sit. They stand all night behind their counters, attending to customers. And this practice cuts across a lot of other sectors outside hospitality.
I can understand it if a doctor or nurse was catching a nap. Even they are expected to be alert, despite the tough nature of their jobs. But a cashier?
I remember the number of times I have stayed in hotels here, where the 'receptionist' would bark at guests for disrupting their sleep because they needed something.
"Why are you sleeping on duty in the first place?"
"Oga, am I not a human being? Is this not night? Are you not supposed to be asleep yourself?"
This is the most common retort I have heard. Then comes the gaslighting when you report to management.
"You lack empathy, oga. Do you not feel for him/her? You can sleep, but you don't want another person to sleep?"
I detest this. It is called SHIFT for a reason. That is your duty time. That is when you are supposed to do your job.
An Egyptian front desk officer at the Pullman in Dubai, told me in 2018 when I asked why they had no chairs, that they are only allowed to walk around the lobby when they felt sleepy. But seats are not provided so that they don't get too comfortable on duty. That way, customers are guaranteed prompt attention when they need it.
We must build a system of monitoring our on-duty personnel. At the NCAA, we are in the final stages of automating that process in my department. I do not want a situation where passengers are stranded at night, and our CPOs who are meant to be on duty would be answering my calls from home while claiming to be at the terminal. With automation, I can see where they are, real time.
We must embrace a work culture that places the highest possible standards on night-shift staff. Those are crucial hours where time should not be lost. Customers/patients are most vulnerable at night, and should be guaranteed efficient and speedy attention.
There is no emotional perspective to this. Work, if you must do it, must be done well.
Happy New Year.
@access_arm You guys should be ashamed of yourselves. This is more than a year we have been complaining. 5months of my pension contributions have not been remitted in my account since 2023. We provided all the evidence but to no avail. I will soon dump you and advise my colleagues to do same
@MSIngawa@___Bils Please do not try @access_arm o. These people have owed me five months contribution since 2023. Despite providing all the evidence, they have not made any effort to resolve the issue. I’ve been following up with them for over a year now, but they simply don’t seem to care.
Here's a chance to join our team.
MSF is recruiting to fill the position of a Supply Chain Supervisor
Location: Bauchi
Please note that only shortlisted candidates will be notified.
Apply Here 👇
https://t.co/IbtQP9CVgy
The Battle I couldn’t afford to lose
There are moments in life when you are faced with multiple battles—each screaming for your attention, each pulling you in a different direction. It is in such times that wisdom, not emotions, must lead.
Many years ago, I stood with Chief Tony Anenih in the car park of his home in Uromi, watching him navigate a storm of political battles. What surprised me was how calm he remained, almost too calm, except for one particular issue that seemed to occupy his mind. Curious, I asked him why.
He started, " Akpakomiza," as he called me. "In life, when you are faced with several battles at the same time, and you do not have the resources to fight them all, you focus on the one that carries the greatest consequence if you lose."
I never forgot those words.
What do you know about MSF?
Did you know that we are not funded by governments? Did you know that we have been in Nigeria for nearly 30 years? Did you know that we are more than doctors & nurses?
Currently supporting healthcare delivery across 9 states: We are MSF in Nigeria.
If you build the foundation of your marriage on sex, your partner could end up in a condition where lovemaking becomes difficult. If you build it on good looks, time, illness, or an accident could alter their appearance. If you build it on intelligence, cognitive decline or disease could diminish their sharpness. If you build it on wealth, fortunes could change in an instant. If you build it on social status, the tides of society could shift, leaving them in obscurity. If you build it on their physique—the firmness of their breasts, the elasticity of his erection—childbirth, ageing, or illness may humble those expectations.
If you build the foundation of your marriage on charm, the novelty of their words may one day lose its magic. If you build it on adventure, routine may turn excitement into monotony. If you build it on shared interests, people evolve, and passions fade. If you build it on convenience, circumstances may make the arrangement unbearable. If you build it on the admiration of others, public opinion is fickle.
I pray you never face a trial that makes you question the superficial reasons that drew you to your partner, for when all else is lost, only faith remains—faith in love beyond the tangible—and that, to me, is the perception of marriage as an act of worship.
@Usman_Yau_78 Thank you very much for the great job. Please bro, I am soliciting for similar support to be given my community (Soro), as you always do.😊 Thanks in advance for considering us!
Since 2022, MSF has been caring for children with malnutrition in the Kafin Madaki Hospital, Bauchi state.
However, unreliable electricity has been an obstacle to providing care. To address this, MSF recently installed a solar panel system.
Here's a #thread with🖼️to learn more.
MSF’s International President @DrChristos, alongside MSF country representative @SimbaTirima and directors, paid a courtesy visit to Nigeria’s Vice President, His Excellency @officialSKSM
🧵
While visiting communities & MSF teams in 🇳🇬, @DrChristou is still taking time to prioritise good mental health on #WorldMentalHealthDay
Check out his message here 📽️
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