@AmericanAir Now after an hour on the phone with them - they said they were setting me up for a call with a manager - only to be sent to a customer service survey and be hung up on! I have a job - this is such a mess! I get things happen but is customer service completely dead?
@AmericanAir Tried that - spent hours being bounced around just to continue to be told that you are sorry for what your employee said and that your people arenโt trained to say what they said to me - and that there is nothing that can be done even though it was their mistake. HELP PLEASE