Daniel Ewerman

Founder & CEO of Custellence - The Customer Journey Mapping Tool. I believe that empathy is the important competitive advantage ahead for any organization!

[Richard Hylerstedt @RchrdHy]

Someone asked me today about my current top sources of inspiration and best practice in (service) design: @GDSTeam @DTA @OneTeamGov @gov_design @SDNetwork @SDinGov @frogdesign @Designit @apoliticalco @99piorg @SDpodcaster @Airbnbdesign @custellence @hyperisland

[Daniel Ewerman @DanielEwerman]

How to convince your boss to invest in #CustomerExperience #CustomerJourney #ROI #customercentric #designthinking #ServiceDesign https://t.co/HukasZkg8z

[Custellence @custellence]

How do you succeed with your Customer Experience? Our CEO… https://t.co/5m5U1K8lX2

[Custellence @custellence]

New blogpost: New to Customer Journey Mapping? This article explains how it can be used for insights, innovation, prioritization and implementation? #CustomerJourney #CustomerExperience #ChangeManagement #CustomerJourneyMapTool #ServiceDesign https://t.co/7iz7WNrgYO

[Custellence @custellence]

How does a company in the energy sector create a #CustomerCentric organization and design great #CustomerExperiences using the #CustomerJourney? Kine Brodal #EON_se_en shares her best tips!
#cx #CJM #energy #servicedesign #customerjourneymapping https://t.co/NqCwzU2f0f

[Custellence @custellence]

New blogpost: Don't get lost when mapping the customer journey. Here are our top 6 common mistakes - and how to avoid them. #CustomerJourney #CustomerExperience #ChangeManagement #CustomerJourneyMapTool #ServiceDesign https://t.co/DdOlhpMsa2

[Daniel Ewerman @DanielEwerman]

Great article by @rnadworny about Service Design capacity building (in Swedish) https://t.co/byph01MeBl

[Custellence @custellence]

6 biggest #CustomerJourneyMapping mistakes and what to do instead. Do you agree! https://t.co/rCp9g1DXxZ #servicedesign #CustomerExperience

[Lisa Lindström @lisalindstrm]

Ytterligare ett bevis på betydelsen av design. Grattis @Daytonamartin och @DanielEwerman https://t.co/F4WGGN7LzY

[Daniel Ewerman @DanielEwerman]

Breakfast seminar about how #SEB Life&Pension went from market position 7th to 4th with #transformatordesign #servicedesign #tdfrukost

[Custellence @custellence]

Länk till kundresekartan i @custellence för #äldreomsorg som @DanielEwerman delade på #webbos #kommun #tjänstedesign https://t.co/dpfIyz6vbH

[Daniel Ewerman @DanielEwerman]

@roblifvergren @TransformatorD @SlideShare tack!

[Björn Söderbergh @bjornsoderbergh]

"Är man stark måste man vara snäll" - Bamse @TransformatorD #webbos

[Custellence @custellence]

From the monthly meet up @TransformatorDesign. #customerexperience pro's learning about Custellence. Want to attend? https://t.co/7xsSK4KRWG

[Custellence @custellence]

From our Custellence meet up today @TransformatorD, great to see customer experience professionals sharing their knowledge #CustomerJourney

[Patric Klaremo @klaremo]

@DanielEwerman "Utgå från att kunder lever sina liv - inte att dom är i våra kanaler" #självklarhetmeninteverklighet #abilitypartner

[Custellence @custellence]

SKL /SwedishAssociation of Local Authorities&Regions choose Custellence to improve the lives of unaccompanied minors https://t.co/5HldCNxV9Q

[Transformator Design @TransformatorD]

Snart summering av öppna rådet. Spännande vad det blir för input till stängda rådet och regeringen! #DigiGovSE #empatiskdigitalisering

[Daniel Ewerman @DanielEwerman]

"Varför funkar inte sånt här IT-jävla skit" #empatiskdigitalisering #digigovSe @EkholmAnders

[Custellence @custellence]

"People are not geeks - solutions have to be made based on the local people's needs" Amr Salem @Cisco #DigiGovSe