The best discovery of our road trip has been a musician called Ella Langley. We had never heard of her before, but after hearing her on pretty much every country radio station, we’ve become big fans. She’s basically the soundtrack of our trip.
Today in 1973, the greatest horse race in history was run.
Secretariat won the Belmont Stakes by 31 lengths to become the Triple Crown winner and set a world record time that has never been beaten!
🎥: CBS Broadcast
Airbnb stuck their entire customer journey up on their office walls.
Drawn by a Pixar animator, pinned where everyone walks past them daily.
30 frames.
15 for hosts.
15 for guests.
They call it "Snow White."
Chesky stole the idea from a Walt Disney biography in 2011.
Every new product idea has to answer:
→ "Which frame does this serve?"
If it fits a frame, that determines the owner, who prioritises it against their KPIs.
If it doesn’t fit a frame, it doesn’t serve the customer, and doesn’t get shipped.
Top large cities (min. 100k) by % of housing units built before 1939:
Buffalo, NY (61%)
St. Louis, MO (58%)
Providence, RI (55%)
Rochester, NY (54%)
New Bedford, MA (52%)
Cleveland, OH (49%)
Pittsburgh, PA (48%)
Cambridge, MA (47%)
Boston, MA (47%)
Berkeley, CA (46%)