David Roberts

CEO of @AlchemerHQ (formerly SurveyGizmo), creator of customer-centric cultures, believes great customer feedback drives meaningful action #CX #customerfeedback

[David Roberts @DavidRobertsCEO]

I'm thrilled that @KKR_Co has invested in @AlchemerHQ. With this investment, we'll continue our mission to translate customer feedback into action.
Read more here https://t.co/Xu4fuN88NH.
#CX #CustomerExperience #software #VoC

[David Roberts @DavidRobertsCEO]

A company (@Zendesk) focused on customer operations understands that customer feedback (@MomentiveAI) is critical to serving customers. Will the operations culture or the experience culture rise to the top? #cx is changing fast.

https://t.co/lh84xjKRTz

[David Roberts @DavidRobertsCEO]

Congratulations to two of Alchemer's great partners. We hope you will be stronger together - and help our customers find their perfect audience.

https://t.co/uyKFwbeDWg

[David Roberts @DavidRobertsCEO]

Our #CX industry must focus on demonstrating measurable business impact. Thanks to Forbes for sharing our research study and our POV! https://t.co/aHmzv50xd6

[David Roberts @DavidRobertsCEO]

While it's amazing that our #CX industry is exploding, companies must focus on driving tangible business results to keep it rolling. Check out the state of #CX affairs in our Forrester research study at https://t.co/iyOprQ9oJx.

https://t.co/c3aIsDMJ9K

[David Roberts @DavidRobertsCEO]

If ever an industry needs a #CX reboot, it’s the travel industry right now. Check out this @McKinsey @skiftresearch report to see what travel brands should do with loyalty up for grabs https://t.co/ODTule8OrX

[Alchemer @AlchemerHQ]

Why change our name? We're glad you asked. https://t.co/uQRxo6ERq7

It's time our name reflects who we are.
@DavidRobertsCEO

[Alchemer @AlchemerHQ]

Before Amazon was Amazon, it was Relentless.
Before Accenture was Accenture, it was Anderson Consulting.
Before Google was Google, it was Backrub.
Before Voya was Voya, it was ING.

Every brand has a journey. Today, SurveyGizmo becomes Alchemer. https://t.co/DdYN8vy1gf

[Alchemer @AlchemerHQ]

No, you're not in the wrong place. SurveyGizmo changed it's name to Alchemer. Here's why: https://t.co/cI7wUsSdBS

[Alchemer @AlchemerHQ]

We're much more than surveys and we're definitely not a gizmo. It's time our name reflects what makes us special.

Meet Alchemer!

Read up on our new name choice: https://t.co/ZxLhRdiRjt

[David Roberts @DavidRobertsCEO]

One of our core values is “heart for service.” Knowing your customer and caring about their mission is at the core of this value for us.

[Alchemer @AlchemerHQ]

.@DavidRobertsCEO's secret to weathering the current economical storm? Be "mission-critical" for your users: via @denbizjournal https://t.co/RH80jwDn7D

[David Roberts @DavidRobertsCEO]

I hear inspiring stories each day about customers using SurveyGizmo to fight COVID-19. From mental health checks for first responders - to engagement with remote employees - to efficacy of drug treatments - to impacts on food supply chains. We're proud to support the front lines.

[Alchemer @AlchemerHQ]

Whether you want the white glove treatment or prefer to DIY, our Panels and Audience solutions will get you the answers you need: https://t.co/q0TBSQVKgO

[David Roberts @DavidRobertsCEO]

We agree that organizations shouldn't "stop at surveys" - go beyond surveys to engage customers in how you run your business. As Ms. Petrova says - be curious about your customer! (which is one of our core values at SurveyGizmo)

https://t.co/I8G7bD4v6l

[David Roberts @DavidRobertsCEO]

We agree! SurveyGizmo has an exciting product on the horizon that will allow customers to capture voice (and video)!

[Greenbook @Greenbook]

5 Reasons Why it’s Time to Voice-Enable Your Surveys #insights #mrx #surveys https://t.co/BFeFnR8NrM

[David Roberts @DavidRobertsCEO]

Change is afoot in enterprise software and its name is democratized. Read up on how low-code software allows #business users to solve their own problems https://t.co/UfTzf1dPHu

[David Roberts @DavidRobertsCEO]

Do you ever hear back from organizations after sharing your feedback? When organizations collect feedback, they should "earn it" by closing the loop - here's how...

https://t.co/7N9tzKObEW

[David Roberts @DavidRobertsCEO]

Democratized #software is the best way to transform and grow a business while safeguarding the enterprise. See why: @Forbes https://t.co/UfTzf1dPHu

[David Roberts @DavidRobertsCEO]

NPS can be super-powerful when activated. Congratulations to @JetBlue for their strong NPS feedback. Are customers systematically hearing back from you when they provide feedback?

https://t.co/HAn3G1dwhD

[David Roberts @DavidRobertsCEO]

We just wrapped up SurveyGizmo sales kickoff (SKO). Our customer panel (including Dish, Gulfstream and Mozilla) shared great stories about building feedback systems using our democratized software.

[Forbes Technology Council @ForbesTechCncl]

Acceptance of democratized and low-code software is likely to determine the success of digital transformation efforts in enterprises around the world.

Source: https://t.co/dKKFd75hjG via @DavidRobertsCEO

[David Roberts @DavidRobertsCEO]

I love this quote from @AngelaAhrendts CEO of Burberry. At SurveyGizmo, we believe this "unlocking" happens when companies move beyond dashboards and operationalize feedback.

https://t.co/JbDFlDUH3Z