David Johnson

[David Johnson @David_A_Johnson]

Looking forward to a good day talking CX #GenesysLive @genesys @customer_tp

[Customer Transformation Partners @customer_tp]

We are at the inflection point between reactive and proactive service. Technology is ready to enable customer-centric transformation and customers are demanding it!

[David Johnson @David_A_Johnson]

Good to see leadership commitment for patient experience with the trial in Lismore, Nepean, Blacktown and Liverpool hospitals announced last week #kpmghealth https://t.co/2yCRlLxCnm

[David Johnson @David_A_Johnson]

Please sponsor me as I’ll be walking 21km in the KPMG Can4Cancer team. Together let's build on the $1.6M raised for cancer research last year.
https://t.co/BDTgEabRHo https://t.co/jLJ9uWchIz

[David Johnson @David_A_Johnson]

Good to see NSW Health pioneering a dedicated patient experience role in Lismore, Nepean, Blacktown and Liverpool hospitals. Can’t wait to hear how this helps deliver to the needs of patients, families and loved ones. #kpmghealth https://t.co/30MzfH7ZSO

[David Johnson @David_A_Johnson]

Excited to welcome Andrew Baxter to the Customer, Brand & Marketing Advisory team. https://t.co/k6WoIJ24CI https://t.co/F3fRmBz4Qm

[David Johnson @David_A_Johnson]

The latest KPMG Nunwood report is here... definitely a compelling read! Congratulations to Kelly Owens for leading an insightful study https://t.co/o62efJVch7 https://t.co/W72FUZn1Jl

[David Johnson @David_A_Johnson]

We’re hiring again... great opportunity to be a part of a fantastic team 👍 https://t.co/GzhnnIvPG4 https://t.co/dTwr1jWzjY

[David Johnson @David_A_Johnson]

Interview with my fabulous sister in law @dailyaddict https://t.co/7TO0D9okfY https://t.co/oRXlC7yq1Y

[David Johnson @David_A_Johnson]

Customer experience is strongly represented in the media this week... https://t.co/67K8lOu6dV

[David Johnson @David_A_Johnson]

More work to do in putting Customer at the centre of Australian organisations. https://t.co/6tbM8UYmgm

[David Johnson @David_A_Johnson]

We are looking for an Associate Director – Design Thinking to join our fast growing Customer, Brand & Marketing Advi…https://t.co/I4jryTmAVH

[David Johnson @David_A_Johnson]

The team is growing! Delighted to have Lisa joining us https://t.co/qSZXUsJ4lw

[David Johnson @David_A_Johnson]

We've just released our latest CX research report on the ageing sector. Some interesting observations on customer ac…https://t.co/fbRxz0oapI

[David Johnson @David_A_Johnson]

Interesting study into mass affluent customers. Expectations like personalised service, simplicity and integrity are…https://t.co/STkpxCkeEW

[David Johnson @David_A_Johnson]

Great to hear Sarah Palmer and Kelly Owens St. Julian at Forrester's CXSYDNEY today, discussing the economics of CX…https://t.co/fWytfe2EPW

[David Johnson @David_A_Johnson]

CX design drives results - 211% more successful than the S&P500 #CXAU #KPMG

[David Johnson @David_A_Johnson]

Kelly talking about the value of CX at Forrester CX event today #CXSYDNEY https://t.co/7oc5Kq9dR4

[David Johnson @David_A_Johnson]

An important point about establishing a culture of innovation in this article - fail with focus https://t.co/dZHCtaKsl9

[David Johnson @David_A_Johnson]

Great to see FinTech in CX the topic of discussion in the innovation lab this morning @kpmgaustralia https://t.co/1VwYXgL41C