D’CENT WALLETS TECH-TEAM

Welcome to @Dcentwallets official support page .

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

Hi there @tomato_thereal Kindly follow back or send a Dm for step by step instructions.

[Ate8Cookies @tomato_thereal]

@FlareNetworks @CommunityFlare @ClearstarLabs @XamanWallet @monarq_mgmt @DCENTWALLETS @upshift_fi Where can I find a tutorial to connect from dcent that’s English?

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

Hi there @Sypherd82 Sincere apologies as this could be due to a synchronization error with the mainnet caused by a firmware bug or glitch . Kindly follow back or send a Dm for assistance.

[Mike @Sypherd82]

@DCENTWALLETS Every damn time I attempt a UTXO consolidation with this device, it fails

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

@FR0LFER Your assets are okay . This is just a Ui synchronization error due to a firmware bug or glitch . Kindly send a Dm for step by step assistance

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

Hi there @FR0LFER Apologies regarding your missing assets while swapping which is due to a synchronization error with the mainnet interface caused by a firmware bug or glitch . Kindly follow back or send a Dm for immediate assistance.

[Frolfer @FR0LFER]

@DCENTWALLETS @FlareNetworks Swapping in your app made me loose 50k flare….

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

Hi there @FR0LFER you will need to revalidate the expired transaction manually to have the failed swap restored correctly to your balance . Kindly follow back or send a Dm for assistance.

[Frolfer @FR0LFER]

So I got an issue with a flare transaction on dcent. I swapped to xrp the hash says success from my flare wallet but it expired in my history. However my flare was not returned? What do I do?

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

Hi there @FR0LFER Kindly send a Dm with the transaction hash for immediate assistance.

[Frolfer @FR0LFER]

Says expired?

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

@FR0LFER Hello there 👋,Apologies regarding your missing swapped assets which could be due to a synchronization error with the wallet interface caused by a Ui firmware bug or glitch . Kindly follow back or send a Dm for further assistance.

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

Hi there @prxllub Sincere apologies regarding your missing Staked Fxrp balance which is just due to Ui display synchronization issue as you should be able to view your FXRP balance . Kindly follow back or send a Dm for assistance.

[XRP Tony 🇵🇷 @prxllub]

@DCENTWALLETS @FlareNetworks @FlareNetworks @Dcentwallets After staking FXRP in Discovery my balance dropped in the D’CENT wallet. Why not show the balance in FXRP in the D’CENT Wallet?

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

Hi there @XRPBOWLER589 Apologies regarding the app reset error which could be due to a synchronization error with the mainnet interface caused by a firmware bug or glitch . Kindly follow back or send a Dm for assistance.

[Alpha Puppy @XRPBOWLER589]

@DCENTWALLETS why did my wallet app reset? I don't have my keys with me and im traveling in the Philippines. My keys are at home in the States.....so frustrating!

[Troy Badtke @tbad16]

@FlareNetworks @DCENTWALLETS When and how often do rewards post in your vault??? I have had 400 mi res on the very first day and have not seen anything yet. From what I researched it was going to be every 3 1/2 days. It has been that way and still nothing.

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

@tbad16 Hello there Troy 👋,Apologies regarding your pending rewards which could be due to a synchronization error with the mainnet interface caused by a firmware bug or glitch. Kindly follow back or send a Dm for assistance.

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

Hello there @tbad16 Sincere apologies regarding your pending rewards which could be due to a synchronization error with the mainnet interface caused by a firmware bug or glitch . Kindly follow back or send a Dm for assistance.

[Troy Badtke @tbad16]

@FlareNetworks @DCENTWALLETS When and how often do rewards post in your vault??? I have had 400 mi res on the very first day and have not seen anything yet. From what I researched it was going to be every 3 1/2 days. It has been that way and still nothing.

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

@ExfiatCapital Hello there 👋,Apologies regarding the incomplete transaction error which could be due to a synchronization error with the mainnet caused by a firmware bug or glitch . Kindly follow back or send a Dm for assistance.

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

Hi there Richard 👋,Sincere apologies regarding your wallet link issues which is due to a synchronization error with the mainnet caused by a firmware bug or glitch . Kindly follow back or send a Dm for assistance.

[Richard S @RichardS118603]

@FlareNetworks @DCENTWALLETS @sanatvc @monarq_mgmt I could not get it to work. The wallet wouldn’t link

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

@RichardS118603 Helll there Richard 👋,Apolgies regarding issues trying to link your wallet which could be due to a synchronization error with the mainnet caused by firmware glitch or bug . Kindly follow back or send a Dm for assistance.

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

Check Dm .

[Unregistered @rickoets]

@DcentAppfixx Followed back. Thanks

[Unregistered @rickoets]

@DCENTWALLETS Can this all be accessed with the older wallet except for the biometrics ???

Or do users need to update to the new one...

Thanks.

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

Hi there @rickoets you will only be required to synchronize your device to the mainnet manually to access that without updating it . Kindly follow back or send a Dm for step by step instructions.

[Unregistered @rickoets]

@DCENTWALLETS Can this all be accessed with the older wallet except for the biometrics ???

Or do users need to update to the new one...

Thanks.

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

@rickoets Hello there 👋,the older wallets will only need to be synchronized manually to the mainnet . Kindly follow back or send a Dm for assistance.

[D’CENT WALLETS TECH-TEAM @DcentAppfixx]

Hi there @WilliamAiello10 Apologies regarding your delayed swaps which could be due to a synchronization error with the mainnet caused by a firmware bug or glitch . Kindly follow back or send a Dm for assistance.

[Democlean Salvation inc @WilliamAiello10]

@DCENTWALLETS Why's it take so long to swap on this wallet