Customer Support_Help

[Customer Support_Help @DeIiveroohelpTm]

@J5942652280664 The matter has been escalated to the relevant department kindly follow back and share your reachable mobile number and our customer service will reach out thank you.

[Customer Support_Help @DeIiveroohelpTm]

We apologise for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly follow back and DM your reachable WhatsApp number for immediate assistance.

[J @J5942652280664]

Hi, I'm severely ill. Your driver left my food on the street around the corner and left. In-app chat keeps auto-refusing. Please manually review for a refund.
Email: [email protected]
Order: 7850
This has caused a huge amount of stress, and took my last money.
@DeliverooHelp

[Customer Support_Help @DeIiveroohelpTm]

Thank you for bringing this to our attention,My name is Anne 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.

[Customer Support_Help @DeIiveroohelpTm]

We have already escalated this matter to the relevant department, kindly follow back and DM your reachable WhatsApp number for immediate assistance.Thank you

[aaliyah 🩶 @prinnylee]

@Deliveroo i unfortunately can’t because it’s saying i have to either be a premium user or know your x code to message you

[Customer Support_Help @DeIiveroohelpTm]

We apologise for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly follow back and DM your reachable WhatsApp number for immediate assistance.Thank you

[Skeen @Skeenwhd]

@Deliveroo @DeliverooHelp And still no response nor is the issue fixed. You guys suck and I’m cancelling gold

[Customer Support_Help @DeIiveroohelpTm]

We apologise for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly follow back and DM your reachable number for immediate assistance.Thank you

[shush @MDOG_02]

@Deliveroo I have dm’d you and also used the help on the app which they closed the chat on me

[Customer Support_Help @DeIiveroohelpTm]

Hi, we apologise for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly follow back and DM your reachable number for immediate assistance.Thank you

[Frkii @franck_ii]

Quand @Deliveroo_FR traite ses clients comme des doberman : ta commande arrive avec boisson renversée et les autres produits trempés avec photos à l’appui et on te rembourse seulement 2,90€ « compensation maximale » et les produits trempés ? Tu les manges comme un doberman

[Customer Support_Help @DeIiveroohelpTm]

We apologise for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly follow back and DM your reachable number for immediate assistance.Thank you

[💸 @i_love_piggiesx]

@Deliveroo I’ve used you for a supermarket order a couple of times and now and I find it interesting that every single time I’ve ordered something with a discounted price, it’s suddenly ‘out of stock’…every single time…

[Customer Support_Help @DeIiveroohelpTm]

The matter has been escalated to the relevant department kindly follow back and share your reachable mobile number and our customer service will reach out thank you.

[Ben @Benjosephjones]

@DeliverooHelp I’ve had ANOTHER issue. This time literal items MISSING from a grocery order and the live chat on the app refuse to resolve it, again! What’s going on lately? This is the FIFTH issue I’ve had in about a month 😩

[Customer Support_Help @DeIiveroohelpTm]

The matter has been escalated to the relevant department kindly follow back and share your reachable mobile number and our customer service will reach out thank you.

[Autumn Powell @AutumnPowell21]

@Deliveroo when can I expect my refund from Wednesday? I can't find the chat int he app anymore can you please confirm I'm getting this

[Customer Support_Help @DeIiveroohelpTm]

The matter has been escalated to the relevant department kindly follow back and share your reachable mobile number and our customer service will reach out thank you.

[Customer Support_Help @DeIiveroohelpTm]

The matter has been escalated to the relevant department kindly follow back and share your reachable mobile number and our customer service will reach out thank you.

[vio @vio1998_]

@DeliverooHelp you seriously need a “note to restaurant” feature on your app. Every other food delivery courier has this feature. Honestly, because of this, I tend to pick you guys very last- only if I HAVE to use you, as this is such an inconvenience.

[Customer Support_Help @DeIiveroohelpTm]

@ounalen77 The matter has been escalated to the relevant department kindly share your reachable mobile number and our customer service will reach out thank you.

[Customer Support_Help @DeIiveroohelpTm]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Jalin Burner @jalinburner]

@DeliverooHelp you think it is acceptable to serve me freezing cold chicken that is inedible and offer me £3.59? Absolutely disgusting

[Jalin Burner @jalinburner]

@DeliverooHelp you think it is acceptable to serve me freezing cold chicken that is inedible and offer me £3.59? Absolutely disgusting

[Customer Support_Help @DeIiveroohelpTm]

The matter has been escalated to the relevant department kindly follow back and share your reachable mobile number and our customer service will reach out thank you.
@Prat_k07

[Customer Support_Help @DeIiveroohelpTm]

Hi,

Pop us a DM with your full name, contact details, and we’ll be happy to take a look for you!

Thank you
Alysha.
@MissAnnabella

[Customer Support_Help @DeIiveroohelpTm]

The matter has been escalated to the relevant department kindly follow back and share your reachable mobile number and our customer service will reach out thank you.

[Prats @Prat_k07]

@DeliverooHelp

Hi Deliveroo Support, I urgently need your help. I’ve already been invited to the in-person onboarding event, but there are currently no appointment slots available for me to book. I’m ready to complete my checks and start delivering,
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[Prats @Prat_k07]

@DeliverooHelp

Hi Deliveroo Support, I urgently need your help. I’ve already been invited to the in-person onboarding event, but there are currently no appointment slots available for me to book. I’m ready to complete my checks and start delivering,
1/1