@GloWorld I have attached a screenshot of the transaction history from the Glo Café app for your reference.
My Glo Number: 09058762491
Bank: Palmpay
Thank you for your prompt attention to this matter. I look forward to your swift response and resolution.
@GloWorld On 5th July 2025 at 4:53 PM, I attempted to purchase the ₦5000 Always ON data plan using my bank transfer. On the app the transaction was marked as unsuccessful, the amount ₦5000 was deducted from my bank account because i made the transfer and it was successful
@GloWorld This issue has caused me great inconvenience, and I kindly request that the deducted amount be refunded or the data plan credited to my line immediately.
Please treat this complaint as urgent.
@GloWorld , and I have not received a refund or the data plan till date.
•Transaction ID: 101392340
•Amount: ₦5000
•Date: 05 July 2025
•Time: 04:53 PM
This morning I tried recharging on thesame app via bank transfer of 500
Still deducted but not credited