OKX Help Desk

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[OKX Help Desk @OKXHelpDesk]

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[OKX Help Desk @OKXHelpDesk]

Hey there! We're so sorry to hear this. We understand how stressful and upsetting this must be. Please send us a DM so our team can look into it and guide you on next steps. For your safety, never share your seed phrase or private keys with anyone, including in DMs. https://t.co/ZJUHI0oCIV

[OKX Help Desk @OKXHelpDesk]

You can these few methods for a quick fix:

1. Update your OKX app or browser.

2. On a browser, try Incognito/Private mode.

3. Clear your cookies and cache.

4. Set your device’s date and time to “Automatic.”

5. Switch between Wi-Fi and mobile data.

6. out of OKX, fully close and reopen the app or browser, then log back in. (Before logging out, securely back up your password and any wallet seed phrase/private key. Never share these with anyone.)

If the issue continues, please DM us with a screenshot or screen recording of the error. Do not include sensitive information. Hope this helps.

[OKX Help Desk @OKXHelpDesk]

Hi there! Sorry to hear you’ve been repeatedly logged out of your account. Could you please share a screenshot showing what happens when the app logs you out, including any error message displayed? In the meantime, please update the app to the latest version, restart your device, and try switching between Wi‑Fi and mobile data. Thank you.

[OKX Help Desk @OKXHelpDesk]

@Auralvin Hi there! We understand you are facing verification issues. Could you DM us your UID and explain more on the issue you are facing, as we would love to look into this for you. https://t.co/x6Hyi1CU8F

[OKX Help Desk @OKXHelpDesk]

@khushfundz @okx Hi there! We understand how frustrating this must be. Could you please provide us with the transaction details related to this? We'll do our best to check on your issue accordingly.

[OKX Help Desk @OKXHelpDesk]

Hi there. We’re sorry to hear that the app freezes when you switch to Exchange mode. We understand how disruptive this is, especially when you need to access features beyond the main page.
Please try updating the OKX app to the latest version, force-closing and reopening it, and switching between Wi-Fi and mobile data. You may also restart your device before trying again.
If the issue continues, please provide your UID, device model, iOS version, OKX app version, and a screen recording showing the freeze. We’ll check further and assist accordingly.

[OKX Help Desk @OKXHelpDesk]

@JasonMarve84900 Hi there! We understand you are facing an issue with transaction. Could you DM us your UID or email address together with the transaction ID , as we would love to look into this for you.

[OKX Help Desk @OKXHelpDesk]

@HeyShirii Hi there. We’re sorry to hear that you’ve been waiting for assistance and understand your disappointment.
Please send us a DM with your registered email address or UID, together with the relevant Ticket ID, so we can check your case further and assist accordingly.

[OKX Help Desk @OKXHelpDesk]

@MUSTAFA46527869 Hi there, we’re sorry to hear about your experience and understand your frustration. Please send us a DM with your OKX UID or registered email address and any relevant ticket ID so we can review the matter and follow up with the appropriate team.

[OKX Help Desk @OKXHelpDesk]

We understand that you have already completed the troubleshooting steps, and we’re sorry the issue is still ongoing. Please send us a DM with your device model, operating system version, OKX app version, browser details, and a screenshot or screen recording of the issue so we can investigate further.

For your security, please do not share your recovery phrase, private key, password, or verification codes.

https://t.co/ZJUHI0oCIV

[OKX Help Desk @OKXHelpDesk]

Hi there. We’re sorry to hear that your physical OKX Card has not arrived and understand how frustrating this must be, especially without a tracking number for standard delivery.
Please send us a DM with your registered email address or UID and the relevant details, so we can review your case further and assist accordingly.

[OKX Help Desk @OKXHelpDesk]

Hey there, we’re sorry to hear you’re experiencing loading and crashing issues. Please try the following:

- Update the OKX app and your device operating system.
- Restart your device and switch between Wi-Fi and mobile data.
- Clear the OKX app cache, then reopen the app.
- Try accessing the wallet through a different browser or device.

If the issue continues, please send us a DM with your device model, app version, and a screen recording of the issue so we can investigate further.

[OKX Help Desk @OKXHelpDesk]

@he_mc Hi there. For your account security, please do not share your UID or transaction details publicly.
Kindly send us a DM so we can check the matter further and assist you accordingly. Thank you.

[OKX Help Desk @OKXHelpDesk]

@tothemoon_babi Hey there, we understand your concern and sincerely apologize for the delay. Please send us a DM with your OKX UID or registered email address, along with the relevant transaction ID, so we can review the status with the appropriate team.

[OKX Help Desk @OKXHelpDesk]

Hi there. We understand your concern and apologize for the worry this has caused.
While some transactions may require additional processing time, please be assured that each case is reviewed accordingly. If your funds are still not credited after the stated timeframe, kindly send us a DM with your UID or registered email address and the relevant transaction details so we can check further.
Thank you for your patience.

[OKX Help Desk @OKXHelpDesk]

@Mari78612 Hi there. We understand your frustration and apologize for the delay.We’re currently awaiting your response in DM to proceed with checking your case. Kindly reply to our DM at your earliest convenience so we can assist you further.

[OKX Help Desk @OKXHelpDesk]

@he_mc Hi there. Thank you for contacting OKX.
Kindly send us a DM with your UID or registered email address, along with the relevant transaction ID, so we can check and assist you further.

[OKX Help Desk @OKXHelpDesk]

Hi there. We’re sorry to hear about your experience and understand how frustrating it is when you need support but cannot get the help you need.We’d like to look into this further. Please send us a DM with your registered email address or UID, along with any relevant Ticket ID and a brief description of the issue. We’ll check and assist accordingly.Thank you.

[OKX Help Desk @OKXHelpDesk]

@Mari78612 @okx Hey there! We totally understand your concern. We have received your DM regarding this matter. We are waiting for your response. Thank you!