Decagon

AI agents for concierge customer experiences

[Decagon @DecagonAI]

Effortless.

[Jamin Ball @jaminball]

Next up on First Pass: A conversation with @EveraertDante, a voice AI researcher at @DecagonAI on Duplex Models

LLMs are turn based. Duplex Models are constantly "listening" streaming audio in and out simultaneously.

[Dante E @EveraertDante]

Had a blast talking with @jaminball and @palak_go on First Pass about why transcription shouldn’t be on the critical path for voice agents, and what it actually takes to go audio-native. Thanks for having me!

[collin @collinhqian]

marketing team advised that I shitpost less and try to provide some real value to the world, so here's what I've been working on recently! https://t.co/h2EG4XTXnv

[Decagon @DecagonAI]

Read more here: https://t.co/PwXTbgiFth

[Decagon @DecagonAI]

Introducing Experiment Hub:

our new experimentation platform for testing which changes improve your Decagon agent without disrupting ongoing updates.

[Decagon @DecagonAI]

@gramliu we'll miss you!

[Cyrus @cyrusasg]

i'll be speaking at sglang summit in SF, nov 12-13!

going to walk through the post-training and inference work we’ve been doing at Decagon, and how we scaled out our RL training pipelines to ~1T param models

if you’re going, let’s say hi! https://t.co/9xQkUXAGIy @sgl_project

[Decagon @DecagonAI]

More here: https://t.co/8fjBcHIax8

[Decagon @DecagonAI]

Introducing Duet Apprentice.

Build and improve agents with the context already in your onboarding docs, customer escalations, and Slack conversations.

[Decagon @DecagonAI]

Read more: https://t.co/toEIUZPf3j

[Decagon @DecagonAI]

Meet Chord, our new speech model by the Decagon Labs team.

Post-trained to preserve pace and voice naturalness, Chord has increased resolution rates in every deployment it was used in.

[Decagon @DecagonAI]

Excited to partner with @Instinct to build a future where agents can collaborate to improve customer experiences.

[Noah Shinn @noahrshinn]

Native customer service in Instinct

Nobody likes talking to customer service. Instinct should handle those tasks for you.

With Instinct Concierge, we enabled Instinct to make calls on your behalf. Now, we’re taking this a step further. When your Instinct connects with participating businesses on @SierraPlatform and @DecagonAI, the agents will be able to work together to solve your problem with speed, reliability, and safety without making a phone call.

I’m excited to announce that Instinct will be partnering with Sierra and Decagon to bring customer service experiences directly to your personal agent.

Customer service tasks like:
- Troubleshooting your home wifi issues
- Finding out when a delayed package will arrive
- Figuring out why your bill is higher than last month
- Getting clarity on a confusing return or cancellation policy

[Decagon @DecagonAI]

@jakem_dev @instinct @Muse stay tuned!

[Decagon @DecagonAI]

Today, we're open-sourcing the Personal Agent Consent & Trust Protocol (PACT), co-developed by @Instinct. We're also joining the Personal Agent Protocol working group by @Muse.

Built on A2A and OAuth, PACT enables businesses to verify who a personal agent is acting for and what the customer has authorized it to do.

Excited to shape the industry standard for how personal agents will interact with businesses.

[Decagon @DecagonAI]

@instinct @Muse Code and spec: https://t.co/2n8FW7AIY4

[Decagon @DecagonAI]

@instinct @Muse Read more: https://t.co/ROJTTIuxNC

[Decagon @DecagonAI]

Just wrapped our second annual Decagon Dialogues.

We shared some of our biggest product updates yet, including Voice 3 and Personal Agent Gateway and heard from industry leaders shaping the future of CX.

Thanks to everyone who joined us in SF!

[Decagon @DecagonAI]

We’re excited to be a launch partner for @OpenAI’s new B2B marketplace.

Eligible OpenAI enterprise customers will be able to apply part of their existing commitment toward Decagon, making it easier to purchase and deploy our customer facing AI agents.

[Jesse Zhang @thejessezhang]

Super excited to announce @DecagonAI’s personal agent gateway!

Personal AI assistants like Muse, Instinct, Dots, and Grok Bot are taking off. They’re already starting to buy, book, cancel, and negotiate with businesses on behalf of consumers.

This creates a new challenge for businesses… but blocking them risks turning away customers.

Everyone will need an equally smart agentic front door that can handle interactions with both agents and humans.

Personal Agent Gateway helps enterprises identify personal AI assistants and customize those requests so that you can give a great customer experience while controlling all your logic.

We’re also announcing our PACT protocol that allow personal AI assistants to prove who they represent and what they are empowered to do.

Read more:
https://t.co/XSOVvujrVm