Deepak Mittal

[Deepak Mittal @DeepakMittal_]

@BlueDart_ have not received any update, please stop making false statements

[Deepak Mittal @DeepakMittal_]

@BlueDart_ No response received

[Deepak Mittal @DeepakMittal_]

@BlueDart_ @FedEx @myspeedpost @delhivery I don't see any message

[Deepak Mittal @DeepakMittal_]

@BlueDart_ this is the status today, I am still hoping that you will somehow magically go back in time and deliver this on 20th. Had raised this on your X account 2 days back. Got a complaint number and an IVR phone number to call, no promised date or time of delivery.

[Deepak Mittal @DeepakMittal_]

@MyNykaa @NykaaMan @BlueDart_ @Manojrjaiswal27 reply after escalating, new ticket so TAT starts afresh, amazing

[Deepak Mittal @DeepakMittal_]

@BlueDart_ @BlueDartCares @MyNykaa @NykaaMan This is the status of my order today. Since you have already invented the time machine, can I request you to deliver this shipment on 18th May instead of 20th

[Deepak Mittal @DeepakMittal_]

@MyNykaa @NykaaMan @BlueDart_ @Manojrjaiswal27 reply today

[Deepak Mittal @DeepakMittal_]

@nykaacares @NykaaMan @BlueDart_ still struggling to get even the date for my order which was to be received on 20th. Bluedart is still trying to find the timemachine to deliver on 20th. Customer service has no response.

[Deepak Mittal @DeepakMittal_]

@nykaacares 9820088528 these are the details

[Deepak Mittal @DeepakMittal_]

@ButliSomb @MyNykaa @NykaaMan BTW the agent is saying urgent delivery was raised today, same thing was told to me on 20th request raised for urgent delivery and on 22nd

[Deepak Mittal @DeepakMittal_]

@ButliSomb @MyNykaa @MyNykaa @NykaaMan there seems to be a big problem with your deliveries why don't you come out and at least tell what the issue is. my order has got delayed twice and now the team is saying 48 hours to update the status

[Deepak Mittal @DeepakMittal_]

@BlueDart_ Have not got any meaningful response after sharing my details last night. Standard auto response that we will look into it and do our best.

[Deepak Mittal @DeepakMittal_]

@abhigupt12 @cromaretail It has been a truly frustrating experience to deal with a brand like Croma, systems don't work, no responses come, everyone has a different solution to the problem which they refuse to put on an email or give to you in writing. really sad to see a brand go down like this

[Deepak Mittal @DeepakMittal_]

@cromaretail @Lenovo @TataCompanies #AIfraudsinIndia a complaint logged 5 days back on your website, 4 days back with helpline, and more than 48 hours after assurance on dealing at priority, no reach out over e-mail, phone, whatsapp or X. Is your x account managed by an AIbot

[Croma @cromaretail]

@DeepakMittal_ We’ve taken note of the details,​ Deepak. The team is currently checking this and will update you once there is clarity. - Mahi

[Deepak Mittal @DeepakMittal_]

@cromaretail @TataCompanies @Lenovo are you saying that 5 days after a service request being raised on your website and 3 days after escalating on your X account you don't have a status update and there is no one to call up the client nor responding on email or whatsapp??

[Croma @cromaretail]

@DeepakMittal_ We understand your concern, Deepak, and the experience you’ve had. This is being reviewed with our team on priority to check the complaint history and ensure it is addressed appropriately. You will be updated shortly with the next steps. - Manz

[Deepak Mittal @DeepakMittal_]

@cromaretail @TataCompanies @lenovo Day5-someone will attend to your complaint in 5 days
meanwhile your social media account - we are really sorry, we are still looking into it
5 days to lodge a complaint after making you run around, 5 days for someone to look at it

[Deepak Mittal @DeepakMittal_]

Day2-land at store, closed for rennov., next store-talk to Lenovo, when I insisted agreed to lodge a complaint next day, do I need to leave laptop - no
Day4-followup, not able to login. followup2 evening-need the comp. to login complaint! send comp tomm will get it fixed quickly