@SJ_News24HQ @CollectorBK@InfoGujarat@CMOGuj@OfficialGsrtc "Thank you for highlighting this. We r looking into the mater seriously. Strict disciplinry action will b initiated against concerned staf to prevent such lapses in the future. GSRTC is commited to providing seamless assistance to all passengers, regardless of language barriers
@SJ_News24HQ @CollectorBK@InfoGujarat@CMOGuj@OfficialGsrtc Action will be taken regarding the fact that immediate action has not been taken regarding the closure of the inquiry number, which will be communicated to you.
@SJ_News24HQ @CollectorBK@InfoGujarat@CMOGuj@OfficialGsrtc Since the landline number was switched off, you were given the employee's personal number for help, which was said to be the wrong number, and you were informed that I had given this number and then you were given an inquiry based on it.
@SJ_News24HQ @CollectorBK@InfoGujarat@CMOGuj@OfficialGsrtc and successfully established communication between the passenger and the staff member on that same number.
We are very sorry for this inconvenience.
And we assure you that such incident will not happen again.
@SJ_News24HQ @CollectorBK@InfoGujarat@CMOGuj@OfficialGsrtc R/s sir,
The incoming call service for the Dhanera Control Point landline (02748 222900) has stopped working. A complaint regarding this issue was registered on March 25, 2026, at 17:07 (5:07 PM) via mobile number 9824021682.