Many legitimate #X accounts have been suspended BY MISTAKE with all appeals denied by an automated system. Suspended users can't post or contact others and they can't even chat with support, so no one is listening. The voices of those affected are silenced. #SpeakUp#HelpUsNikita
Is there someone other than the very busy @nikitabier I can direct a legitimate issue / request to? Just trying to be #heard about a problem we're having. I can't get a real human from X to give me the time of day.
It seems like the only way to get a response from a real person who works for X is to be negative or confrontational. I don't want to do that. I just want someone to spend 30 seconds reviewing our mistakenly suspended account. I've been asking nicely for 11 days, @nikitabier.
@X Make it make sense, @nikitabier. Do you see all of these scam / spam accounts responding? They are still here while the legitimate account for our brand was mistakenly suspended. We can't get a real person to review it, but these guys still have accounts? Please just take a look.
Looking for an attorney who can help us get a response from a someone at @X. The account for our brand was mistakenly suspended & the automated system rejects our appeals. We can't reach a real person to review it. All we want is a response. #law#legal#attorney#lawyer#x
Is there any way to get someone from @Support to contact me regarding a mistakenly suspended account, @nikitabier? Appeals are being auto-rejected by the automated system. It's a simple mistake, but a human needs to review the account. @X#x#support#bug
Are only certain posts or accounts eligible to boost posts? I don't see a "Boost" button on any of my posts and my account is Premium. I see it on some of my posts on my other @Premium account but not this one. And in the "Premium" menu under the "Boost" area "My Posts" is empty.
@nikitabier We don't need a special favor or anything, just a real person from the right department to review our situation. Please and thank you, @nikitabier 🙏
Great job at removing bad accounts @nikitabier! But some valid accounts (like ours) need reconsideration.
We never posted, commented, liked, or even added a profile pic or bio, but our account (@PikeRumor) was mistakenly suspended & appeals are rejected by an automated system.
We are a local newspaper going fully digital (using X as our primary platform) and our X username is crucial for this (all of our branding & marketing feature it). However, the account we created (@PikeRumor) was mistakenly suspended. We created it last year when we first made the decision to go digital but haven't tried to use it until recently. When we finally logged in again for the first time in many months to upgrade the account to Premium, add our branding, and purchase some ads we found that the account was suspended. We are certain that we didn't break any rules because we literally never had a chance to use the account for anything: no posts, no comments, no likes, and no profile photo or bio. We didn't violate any terms of service but all of our appeals are being rejected by the automated system.
Our username is @PikeRumor
In the email replies we have received from for our appeals, they have each said "Our automated systems have determined that a violation of our Rules did take place, specifically:" then it's just blank with no reason given after the word "specifically"; it's just missing. No explanation of any violation has been provided to us. We just need a real human to review our account; it shouldn't take someone very long to realize we have never used the account at all and the suspension is clearly a mistake.
#support #x #help #grok @nikitabier@kyliem@elonmusk@Safety@Support
You're doing a great job removing accounts that deserve it, @nikitabier! Any chance you can spend just a tiny bit of time on restoring ones that were mistakenly suspended, though? The account for our business (@PikeRumor) was suspended even though it was never used for anything.
Is there any way to get the attention of a real person who can look into a significant and time-sensitive problem happening on X that is affecting many brands and businesses? #x#support#bug@X@Support@Safety@kyliem#please#thankyou
A novice was trying to fix a broken Lisp machine by turning the power off and on.
Knight, seeing what the student was doing, spoke sternly: "You cannot fix a machine by just power-cycling it with no understanding of what is going wrong."
Knight turned the machine off and on.
The machine worked.
Hey @nikitabier, we're a small-town newspaper going digital and plan to use X as our primary platform, but our account (with no posts, likes, comments, bio, or profile photo) was mistakenly suspended. Appeals are auto-rejected. A little help? Thank you! The account is @PikeRumor
I also created https://t.co/CUI09lTYrk to explain our situation clearly and concisely, @nikitabier. Thank you for any attention you give to our problem!