DEVENDRA JHA

Air Force veteran, son and father.

[DEVENDRA JHA @DevendraNJha]

@reliancejio Hi @reliancejio Please check order ID LR00000JAEKC. Even after making advance payment of Rs. 1111/- connection not yet installed. It has crossed 4 days and no update from anyone. Please help with quick installation.

[Deepinder Goyal @deepigoyal]

One more thing. Our 10 minute delivery promise is enabled by the density of stores around your homes. It’s not enabled by asking delivery partners to drive fast. Delivery partners don’t even have a timer on their app to indicate what was the original time promised to the customer.

After you place your order on Blinkit, it is picked and packed within 2.5 minutes. And then the rider drives an average of under 2kms in about 8 minutes. That's an average of 15kmph.

I understand why everybody thinks why 10 minutes must be risking lives, because it is indeed hard to imagine the sheer complexity of the system design which enables quick deliveries.

Also, if you've ever wanted to know why millions of Indians voluntarily take up platform work and sometimes even prefer it to regular jobs, JUST ASK any rider partner when you get your next food or grocery order.

You will be humbled by how rational and honest they will be with you.

Having said that, no system is perfect, and we are all for making it better than today. However, it is far from what it is being portrayed on social media by people who don't understand how our system works and why.

If I were outside the system, I would also believe that gig workers are being exploited, but that's not true.

[Deepinder Goyal @deepigoyal]

Agree.

I repeat – gig workers is one of the largest organised job creation engines in India. And we provide insurance, fair, timely and predictable wages.

Gig doesn’t need more regulation, it needs less regulation. It will bring more people into the fold, who will be able to earn some money, upskill themselves and later join India’s organised workforce. Not to mention, consistently send their kids to school - which will fundamentally change the fabric of our nation one generation later.

[Deepinder Goyal @deepigoyal]

Agree. And literally everyone who has a job wants to get paid more. Everyone thinks they deserve better. At the end of the day, market forces decide how much does someone get paid.

Companies reliant on gig economy compete very brutally with each other. Demand is more than the supply, which results in gig incomes being more than what many formal entry level jobs in India pay.

[Mr IG @isvarguru]

Inspiring!♥️

He delivered more than just my lunch. He delivered a lesson for life.

Yesterday, I ordered a simple lunch from Subway - a paneer tikka sandwich, Bingo chips, and oat raisin cookies.

When the order arrived, I could tell just by looking at the packet - only the sandwich had made it.

I told the delivery rider, “The chips and cookies are missing.”

He stuttered and struggled to respond but humbly said, “Sir, please call the restaurant or Zomato.”

I called Subway. They apologized and confirmed the miss.

They asked, “Can you send the rider back? We’ll pay him ₹20 for the trouble.”

But here’s the twist, technically, the rider isn’t supposed to go back unless Zomato tells him to.

Because Zomato pays him, not the restaurant.

But this man, this absolute gem, said: “Sir, it’s my responsibility. I want the customer to be happy.”

He didn’t see me as his customer.
But he saw the value in doing what was right.

He went back, picked up the missing items, came back smiling and refused the ₹20 from Subway.

He said, “God has given me so much. Why should I take this money for a mistake someone else made?”

Then, he shared his story and it gave me goosebumps.

He was once a construction supervisor, growing into a managerial role at Shapoorji Pallonji, earning ₹1.25 lakhs/month.

But a car accident changed everything.

His left side is paralyzed, hand and leg. He lost his job, his mobility, and for a while, his hope.

But Zomato changed that.
They gave him a job. A chance. A purpose.

He said: “Sir, Zomato kept my family alive. I may be handicapped, but I’ve been given an opportunity. I will never let Zomato’s name be affected.”

His daughter is now studying dentistry.
He rides not just for income, but to keep her dream alive.

He didn’t blame life.
He didn’t complain.
He didn’t give excuses.

Instead, he smiled, believed in Swami Samarth (his faith), and said: “God is with me. Why should I worry?”

To Deepinder Goyal and the Zomato team - thank you!
You might not realize it, but your decision to hire persons with disabilities is changing lives in the most profound way.

Today I received a sandwich.
But what stayed with me… was gratitude, resilience, and hope.

Stories like his deserve to be seen and celebrated.

Posted by shripal gandhi.

#business #zomato #subway #gratitudepost
#DeepinderGoyal

[DEVENDRA JHA @DevendraNJha]

@RailwaySeva train No 05578 running late by 15 Hrs without any reason. Family with kids travelling in this train. More Delay will cause late night travel by road after the destination station. Request help

[DEVENDRA JHA @DevendraNJha]

@JioCare Can you please check for how long I am getting same reply @JioCare @reliancejio

[DEVENDRA JHA @DevendraNJha]

@JioCare @JioCare @reliancejio No control on customer service. Escalation not even checked, pathetic service. Still waiting for installation

[DEVENDRA JHA @DevendraNJha]

@JioCare Same reply for past 10 days. Is anyone even looking for pending case ? Delay in installation even after taking advance payment. @reliancejio @JioCare

[DEVENDRA JHA @DevendraNJha]

@JioCare @reliancejio Update please

[DEVENDRA JHA @DevendraNJha]

@JioCare This generic reply I am getting daily. Confirm if @reliancejio is able to provide connection or not. Paying advance is also if no use. @JioCare

[DEVENDRA JHA @DevendraNJha]

@JioCare @reliancejio Please update

[DEVENDRA JHA @DevendraNJha]

@JioCare Any timeline ? Why it was not informed before taking payment ? @JioCare @reliancejio

[DEVENDRA JHA @DevendraNJha]

@JioCare Please stop generic reply. Confirm date.

[DEVENDRA JHA @DevendraNJha]

@Ankushdahikar27 @reliancejio Please refer Order ID LR00000JAEKC. Even after advance payment of Ra. 1111/-, repeated reminders, and follow up no action has been taken. Installation still pending. No revert on call, mail.Request arrange one call and also help with installation immediately. No generic answer pl

[DEVENDRA JHA @DevendraNJha]

@JioCare Multiple times rescheduled. Please stop generic reply and get installation done. Very poor experience so far

[DEVENDRA JHA @DevendraNJha]

@JioCare @reliancejio @reliancejio @JioCare It's still pending and no action taken so far. Please help.

[DEVENDRA JHA @DevendraNJha]

@JioCare @reliancejio Kindly update

[DEVENDRA JHA @DevendraNJha]

@JioCare Hi @reliancejio @JioCare Will it be ever resolved ?