@whyte_grace@HM_Passport Exactly the same for me. Applied in January, received confirmation that my application had been received, took them until 25th February to tell me that Royal Mail had lost my old passport and they received an open letter with an apology from RM. Still waiting. So upset
@EliseWo92009534@HM_Passport If they could just indicate a timeline we could make a decision that impacts us least financially and emotionally. The not knowing and lack of information drives you nuts. Really upsetting.