Digital Disruption

Everything about Digital Transformation, #tech, Customer Journey and Change Management. Latest trends, news, #AI, #ML, #CX and #processautomation

[Digital Disruption @DgtTransform]

How digitalization will drive the global recovery for small businesses https://t.co/rc01MhxDs4

[Digital Disruption @DgtTransform]

@andy_mura

[Harsh Makadia @MakadiaHarsh]

1. Scribe How

Screen recording extension that instantly converts any process into a guide.

93% less time spent documenting and sharing processes

🔗 https://t.co/dk5fk7zxmz

[Digital Disruption @DgtTransform]

Even CX champions are struggling to keep up with rising customer expectations – Interview with Adrian McDermott of Zendesk https://t.co/gOfJeY0upO

[Shaun Michael Kemp @ShaunMichaelCX]

Just had a great chat with @ijgolding about the current state of customer experience in the UK. We are two Brits, after-all!

Really looking forward to sharing this conversation with you in the very near future. 👀

In the meantime, check out Ian's fantastic book "Customer What?"

[Tamara McCleary @TamaraMcCleary]

The 4 Digital Skills Everyone Will Need For The #FutureofWork https://t.co/SVwvE1DdTg #digitaltransformation

[Julie Weishaar @NewHorizons123]

Only 25% of Companies Excel at Turning Customer Insights into Action - Read 10 Key Highlights in this #CX Action Management Study Summary via @zenloopHQ #customerexperience https://t.co/SXipzxcHAU

[Evan Kirstel #B2B #TechFluencer @EvanKirstel]

#Google has a secret new project that is teaching artificial intelligence to write and fix code. It could reduce the need for human engineers in the future #ai #automation #B2B https://t.co/lJTEX375Kj

[Digital Disruption @DgtTransform]

Why Your Company’s Internal Communication Should Be More Than Just Words https://t.co/7HYKoj8oOC #cx #customerexperience

[Shaun Michael Kemp @ShaunMichaelCX]

The CX management #CXM process is broken. 💔

🚫Just sending out surveys to customers IS NOT CX.

🚫Putting the results of your surveys into a shiny dashboard IS NOT CX.

🚫 What you think CX is, IS NOT CX.

It's just half the story...

Read why here: https://t.co/TaTLhf1RRh

[Digital Disruption @DgtTransform]

Only 25% of Organizations Translate Customer Insights Into Actions and 6% can Quickly Turn Feedback Into Product Improvements - #CX Study 2022
https://t.co/Y4HcfWpSje

[Digital Disruption @DgtTransform]

Dashboard Fatigue - And Why Actions Speak Louder Than Dashboards via @ShaunMichaelCX

People have a love/hate relationship with dashboards. Done right, they can be invaluable, done wrong they can be too time-consuming. #CX #marketing https://t.co/eR0l7BoUHT

[Digital Disruption @DgtTransform]

How to win in today’s DTC retail landscape with a multichannel strategy https://t.co/oRfKPKq1TH

[Andy Mura @andy_mura]

CX1 WORLD - Only two days to go!!!
Register here for FREE: https://t.co/tExDm8OqCa 🎉

#CX #YearOfAction #ShiftToAction

[Segundo Ramos @SegundoConnect]

#ArtificialIntelligence is here to stay in every domain...
📸 @ValueCoders

#AI #MachineLearning #Marketing
@Hana_ElSayyed @NevilleGaunt @Shi4Tech @BetaMoroney @Khulood_Almani @anand_narang @AlbertoEMachado @Fabriziobustama @PawlowskiMario @kalydeoo @GlenGilmore @TamaraMcCleary

[zenloop @zenloopHQ]

Gartner’s research: only 14% of organizations achieved a 360-degree view of their customer https://t.co/Y5bCErzN07

#customerexperience #CX #actionmanagement

[Dr. Robin Kiera @stratorob]

Two Do’s and Dont's of #DigitalTransformation Journey

📌@Enterprise_Talk https://t.co/kQTU2v5GA7

@annmariehanlon @TheDigitalTP @KomodoDigital @DgtTransform @TheDigitalLand1 @SmesGoals @MeghanMBiro @insurtechnews
#Strategy #Business #Management

[Giuliano Liguori @ingliguori]

#infographic: Benefits of Digital Transformation
Via @ingliguori
#Cloud #MachineLearning #BigData #ArtificialIntelligence #cybersecurity #Blockchain #DX #Analytics #AI #IIoT #DataScience #IoT #metaverse #digitaltwins #industry40 @marcusborba @stratorob @ipfconline1 @antgrasso

[Dr. Robin Kiera @stratorob]

Under Pressure: #DigitalTransformation Starts At The Top
📌@Forbes https://t.co/4R34jYnTRB

@annmariehanlon @TheDigitalTP @KomodoDigital @DgtTransform @TheDigitalLand1 @SmesGoals @MeghanMBiro @FernandaKellner @DrRueckauf
#Innovation #Market #Career #Business #Management

[Digital Disruption @DgtTransform]

AI/ML at scale: The next horizon for PPG’s data strategy https://t.co/MkUod9hswK