1. Scribe How
Screen recording extension that instantly converts any process into a guide.
93% less time spent documenting and sharing processes
🔗 https://t.co/dk5fk7zxmz
Just had a great chat with @ijgolding about the current state of customer experience in the UK. We are two Brits, after-all!
Really looking forward to sharing this conversation with you in the very near future. 👀
In the meantime, check out Ian's fantastic book "Customer What?"
Only 25% of Companies Excel at Turning Customer Insights into Action - Read 10 Key Highlights in this #CX Action Management Study Summary via @zenloopHQ#customerexperience https://t.co/SXipzxcHAU
#Google has a secret new project that is teaching artificial intelligence to write and fix code. It could reduce the need for human engineers in the future #ai#automation#B2B https://t.co/lJTEX375Kj
The CX management #CXM process is broken. 💔
🚫Just sending out surveys to customers IS NOT CX.
🚫Putting the results of your surveys into a shiny dashboard IS NOT CX.
🚫 What you think CX is, IS NOT CX.
It's just half the story...
Read why here: https://t.co/TaTLhf1RRh
Only 25% of Organizations Translate Customer Insights Into Actions and 6% can Quickly Turn Feedback Into Product Improvements - #CX Study 2022
https://t.co/Y4HcfWpSje
Dashboard Fatigue - And Why Actions Speak Louder Than Dashboards via @ShaunMichaelCX
People have a love/hate relationship with dashboards. Done right, they can be invaluable, done wrong they can be too time-consuming. #CX#marketing https://t.co/eR0l7BoUHT