@ParkHyatt painfully disappointed with you customer service . Following up for about 5 days for an issue . It’s commendable how consistently you “park hyd” is missing commitments .
@zerodha@Nithin0dha happy with what you have built , this recent interaction raises serious question . reported an issue in 1st week of June . Made 3 follow-ups to know what’s the status . Today the 1st july it is still open and team seems utterly disinterested and disorganised
@dominos from 30 min your app shows 9 min to deliver . your virtual assistant is a piece of junk . need help with cancellation now . a little more time and it probably will be breakfast time
so - another we will get back to you soon email and it’s been 20 odd hours !! what’s soon in zerodha terms ? 6 days since the transaction and i am
expected to highlight the issue - follow-up - perform the workaround - may be i can look
are the code and help fix it too ?
@zerodha be it primary to secondary transfers or the other way - your systems always fails in final reconciliation!! you already have 3 days agreement to fix it and even then you fail and each “we will get back to you “ is 24 hours SLA. it’s becoming unmanageable. @Nithin0dha
@zerodha@Nithin0dha update i got was -
“inconvenience regretted and we have developer team trying to fix it “.
this is my 3rd tech issue so wondering what was done the 1st 2 times .
making it worse - I am expected to go over trade book to find my average! so i pay for tech and then invest my time
@IncomeTaxIndia received an sms to revisit the return but no details in email as stated . Now I am not sure about the issue . 31st is deadline and need help
@GyftrIndia@ccg33k things seem off with @GyftrIndia . All my transaction are failing via payzapp and the team has no clue on what’s wrong . their suggestion is please try after 3 days (hoping it will solve ). No one seems bothered that the customer is impacted !
@zomato your service is deteriorating day by day and creativity to mint money from customer is improving exponentially . enjoy the monopoly but you are losing loyalty with “don’t care customer care setup” .
@Nithin0dha@Nithin0dha@zerodha love zerodha !! Just wanted to highlight process issues - 2/2 of my transfers (prim—>Secon) were delayed (needing manual intervention on Zerodha). Expect better from Zerodha (at least the 2nd attempt).
@goibibo airlines cancelled the flight and refunded full amount while GoIbibo says they would deduct convenience. Why should a customer bear the charges for something airlines did ?(booked through PayZapp ) @DGCAIndia@GoibiboSupport@HDFCBank_Cares
@dominos_india@dominos you run a guaranteed delivery advertisement and yet delay (knowingly) the agreement clause .. why run the campaign or give false commitment ?