Dipen Patel

[Dipen Patel @Dipen1259]

-@British_Airways how much people or AI is going to talk to us every time a different name appears on the chat box after the message…
- To sick of you people

[Dipen Patel @Dipen1259]

- Your customer service is worst that they cannot even provide any solution to this and Also your AI is making a fool out of me😆😆🚨🚨
@British_Airways just wake up and do the needful please 🙏

[Dipen Patel @Dipen1259]

@British_Airways One more another excuse to us..??
- So all the time when we were having a conversation was just a joke to you people…??
- You think that i am a fool tweeting all the things again and again with the matter.??

[Dipen Patel @Dipen1259]

- Look out the Image now they are again giving excuses and again asking me to wait to talk to agent not even a manager.
Wow😂😂😂😂
@British_Airways so much proud of you.

[Dipen Patel @Dipen1259]

@British_Airways Seriously…..????
- Is this how you are going to take care of this matter.??
- I can’t talk on behalf of my father now.
- I have to prove them that i am my father’s son😆😆
Seriously very disappointed and dumb people.

[Dipen Patel @Dipen1259]

-You will also excuse us that you didn’t board the plane and the journey has started so now we can do anything.
-Again one another excuse to us because of your lack of understanding us.

Bravo @British_Airways
Seriously……??????
#shameonyoubritishairways
#britishairways

[Dipen Patel @Dipen1259]

@British_Airways how much time it would take you to make the call.???
- Yesterday (23 Sep2024) one of your agent named VIDHI promised us on call that she has escalated the issue to the supervisor and I would be getting a phone call within 24hrs.

[Dipen Patel @Dipen1259]

-Its been more that 24 hrs when she committed this to us.
- Seriously how much are you people going to harass us..??
- For the fact the journey of the travel is 25 Sep 2024.
- Now after this date will pass you will say us that you didn’t board the flight.

[Dipen Patel @Dipen1259]

@British_Airways because of you people my dad is very much harassed giving his identity every time on call as its his ticket…🚨🚨🚨🚨
#poorexperience
#britishairwayssucks

[Dipen Patel @Dipen1259]

@British_Airways Again so pathetic that now your employees wants me to follow them back so that they can look in to the matter. Bravo 👏
- if you have even a little bit of respect for your customers then solve the escalated situation first.

[Dipen Patel @Dipen1259]

@British_Airways now would the AI be contacting me for this matter on behalf of you guys..?? Because before when my brother-in-law tweeted the same AI response came asking about the booking reference.
-What a misuse of AI ..??
Really….. So pathetic..
🚨🚨🚨🚨

[Dipen Patel @Dipen1259]

-Again the call got disconnected after speaking with the agent as he kept us on hold for some information.
- Also again we started the whole process again of calling back and waited and explained the situation.
-Still no response….
Very Bad @British_Airways Very Bad

[Dipen Patel @Dipen1259]

@British_Airways Today (23 sep 2024) Since 6 PM EST we are trying to have conversation, waited again half and hour to get connected to a agent.
- Told the whole situation again for the refund process. Before asking refund we wanted a reschedule or hold in london.

[Dipen Patel @Dipen1259]

@British_Airways where is the call .???? Its been 3 to 4 weeks.
@British_Airways you also need a very good technician for your by default technical glitch disconnection of calls from your side..

[Dipen Patel @Dipen1259]

Bad Experience with @British_Airways
- Its been 3 to 4 weeks since we had a conversation to the customer support.
- Told us that the manager would call you within 2 days.
- Still no one has contacted us yet.

[Dipen Patel @Dipen1259]

-Not only that on the other day we tried to call again and now they had a new theory to have a conversation with the supervisor.
- Now they are telling me that you have to be on a waitlist for 2 to3 days and thereafter the supervisor will able to call you.

[Dipen Patel @Dipen1259]

@imvivek16995 @British_Airways Its very true first they do not connect on call for about a half hour and when they connect and we ask to speak to a supervisor or manager they tell us they will call back or the supervisor is to busy attending other calls..
Too bad Experience…

[Vivek Bhavsar @imvivek16995]

#britishairways
🚨 Bad Experience with @British_Airways
•Booked Mumbai to Toronto, with the second leg refundable (INR 7000 fee). Now, no refund given.
•Attempted to change flight dates, quoted ~$270, agent hung up. Called back, price increased to $800, then $2000!