Unacceptable treatment of reputed very senior lawyers on board Cathay Pacific flight CX 660 Mumbai to Hong Kong on March 14 2023
My wife and I were publicly humiliated, harassed and threatened by the ground staff and eventually offloaded from the plane.
Unacceptable treatment of reputed very senior lawyers on board Cathay Pacific flight CX 660 Mumbai to Hong Kong on March 14 2023
My wife and I were publicly humiliated, harassed and threatened by the ground staff and eventually offloaded from the plane.
Reason - we had a FAA approved Philips Portable Oxygen Concentrator in our hand luggage as my wife is suffering from a lung condition of Pulmonary Fibrosis.
We always carry the warranty card, medical records and 2 spare batteries which we showed to the airline staff in this instance.
So much for flying a premium airline at premium fares.
We have flown 47 different airlines throughout the world and traveled on long haul flights to the USA with the same device but have never faced any issues.
Ground Staff and crew of CX 660 did not even have the courtesy to offer 2 distressed senior citizen business class passengers a glass of water after 5 hours of drama at the gate and on the flight.
We were first denied boarding, subsequently after ground clearance when we boarded the aircraft we were told that in case of a requirement we would not be allowed to charge the portable battery as we had not paid the additional charge.