Christian/Messianic, Conservative, wife, mother, g-mom. Scientist. Ex Navy Love God, family, MAGA MAHA. No DMs. Block Woke, Islamists & Satanists. I live โ๏ธ.
Oh my gosh! Iโm so sorry. What you can do is insist on Blue Birds. Here is what you can do. But donโt start with MTM that got us nowhere, start with Idaho.
1. File Directly with MTM
Note that telling a regular ride-booking agent about your issue will not log a formal complaint. You must use one of MTM's official complaint channels:
โข Phone (We Care Line). Call 1-866-436-0457 to speak directly with the complaint resolution team.
โข Online Form. Submit your details through the MTM Contact Us Page.
โข Email. Send a written summary to [email protected] or [email protected]. You can also copy Idaho Program Director Ron Dunbar at [email protected] for serious escalations.
โข Mail. Send written documentation to Medical Transportation Management, PO Box 210, Meridian, ID 83680.
2. Escalate to Idaho State Agencies
Because MTM operates as Idaho Medicaid's Non-Emergency Medical Transportation (NEMT) broker, you have the right to escalate unresolved complaints or serious safety violations to state officials:
โข Idaho Department of Health and Welfare (Medicaid). Call the Medicaid main line at 1-888-528-5861 to report a contractor failure or visit the Idaho Department of Health and Welfare Contact Page for additional department directories.
โข Youth Empowerment Services (YES) Complaints. If your complaint involves youth behavioral health services or you wish to submit an anonymous complaint (which MTM does not accept directly), use the centralized form on the Idaho YES Complaints Page.
โข Idaho Office of the Attorney General. If you believe MTM engaged in unfair or deceptive practices, you can file a report with the Idaho Attorney General Consumer Protection Division.
@tedcruz I agree but this little dweeb did the same thing. How about an apology Nick for blaming us for everything including the pimples on your butt? Too little too late.
Itโs been a nightmare. They forget they are supposed to be providing a service and think they own you. They are destroying the businesses of the ride companies. All City had to close and now they are threatening Blue Bird. I am never going to let my child with Down syndrome get into a car with an unvetted stranger.