Donna Mostrom

Authenticity ambassador. Tweets on marketing, creating damn smarter content, & other surprises. Wife & mom. Just here for the savasana.🧘🏻‍♀️ She/Her

[Donna Mostrom @DonnaMostrom]

@menwritewomen My husband got it for me, and I started reading it tonight. Brilliant, hilarious, and true.

[Donna Mostrom @DonnaMostrom]

@robertoblake Conversations that connect by @BrookeSellas - highly recommend for anyone in any industry!

[Donna Mostrom @DonnaMostrom]

@justingordon212 Learning new things and talking to people

[Donna Mostrom @DonnaMostrom]

@alischwanke A Shark’s Perspective by @KennethKinney and the brand new pod The CX Engine with @BrookeSellas and the same guy above 👆🏻

[Donna Mostrom @DonnaMostrom]

@kaleighf Better presence and delivery public speaking!

[Donna Mostrom @DonnaMostrom]

@mdeziel I just want to write children’s books 😉

[Donna Mostrom @DonnaMostrom]

@The_MMW Fear

[Donna Mostrom @DonnaMostrom]

Looking forward to sharing actionable ways to make your content more authentic!

[DigiMarCon - Global Event Series @DigiMarCon]

Featured Speaker Announced: See @DonnaMostrom from Damn Smart Marketing, LLC speak about Cut the BS: How to Use Authenticity to Build Trust at #DigiMarConSouthwest https://t.co/2Ec9cK3usV (November 17-18) Last Chance, Register Today! #digitalmarketing #marketing

[Donna Mostrom @DonnaMostrom]

Because when the gate agent says they don’t know how the company decides whether to hold the plane for 12 people, but they think it’s because they don’t want their on-time departure metrics to suffer…

They’re concerned about the wrong metrics.

You can do better @AmericanAir.

[Donna Mostrom @DonnaMostrom]

I recently started flying more. Like, multiple times a month more.

I’ve been choosing @SouthwestAir because they are always great to me and my 2 boys under age 3.

This weekend I flew @AmericanAir because SW wasn’t an option.

And it was a mistake. 🧵👇🏻

[Donna Mostrom @DonnaMostrom]

And @AmericanAir was the only airline to let my points expire during the pandemic.

They sent a “get your points back” notice, then wanted me to re-purchase them.

No thanks. I’ll stick with @SouthwestAir.

Maybe you can poach some of their team to revamp your #CX strategy.

[Donna Mostrom @DonnaMostrom]

@mdeziel Happy birthday! 🎉 I already preordered it!

[Donna Mostrom @DonnaMostrom]

@AlexAndBooks_ Tell them they can escape reality in books. They can let their imagination take over. They can be someone else. They can be surprised in ways they never knew. They can learn fascinating things.

[Donna Mostrom @DonnaMostrom]

@mdeziel Ahhhh!!! Can’t wait! Just ordered it! 😍

[Donna Mostrom @DonnaMostrom]

@tracyarrington Oh my goodness- you live by this! 🙌🏻

[Donna Mostrom @DonnaMostrom]

@michael_tuso Amen. Most people don’t do the research on their targets.