@Vodacom, please consider this a formal complaint and note that i will be taking this matter further. You opened a fraudulent account under my name and tried to debit my account without authorization, and now you are making me jump through hoops to get this resolved.
Siya at your Windermere branch kept telling me about your new process as if I'm one of your customers, after spending my time and money trying to sort out your mess. You are messing with my life and your staff is acting like they are doing me a favor. Pathetic to say the least.
Before you buy that sectional title unit at that nice suburb, please be sure to ask the body corp for their financial records and confirm if their affairs with the municipality are in order.