Doug Tedder

Better IT = Better Business. I can help. |

[Doug Tedder @dougtedder]

@fisherseventctr Great show with Nathaniel Rateliff last night, but getting out of the parking lots after the show was a serious mess! #longwait #parkingparalysis

[HappySignals @HappySignalsLtd]

Companies have spent billions of dollars on #ITSM implementations, but many orgs fail to achieve the expected success. With so much invested, why has ITSM come up short for those companies? Here, @DougTedder explains & proposes three ways #ITXM can help. https://t.co/Kkq3gictkT

[Doug Tedder @dougtedder]

Why aren't your #SLA helping your #XLA ... https://t.co/RCjYwgFsFm #ITSM

[Joe The IT Guy @Joe_the_IT_guy]

6 Tips to Wake Up Your #ITSM Zombie including: Use a Kanban board as your change schedule and many more, @dougtedder explains all. https://t.co/1aprPpE12P

[Doug Tedder @dougtedder]

What? The service portal - intended to facilitate a smooth and efficient self-service experience - kills end-user productivity? Portals are touted as a means for ‘contact deflection’ (a IT-centric view), yet result in a poorer end-user experience? What are we (IT) thinking?

[Sophie Danby @SophieDanby]

In the @HappySignalsLtd Global IT Experience Report, Happiness with the service portal experience has increased by 3%, but it still remains the biggest productivity killer with an average lost time of 4 hours 19 minutes. #ITXM #ServiceDesk #ITSM

[Doug Tedder @dougtedder]

Sad, but not surprised.

[Sophie Danby @SophieDanby]

Anyone surprised? Data vis @HappySignalsLtd #ServiceDesk #ITSM #ITXM

[HDI Team @ThinkHDI]

@dougtedder leads Session 203: Good Strategy Can't Be Found in the Rearview Mirror this year at #SMWorld. Learn about good #ServiceManagement organizations can enable strategic #DecisionMaking. Check it out: https://t.co/S1tR05aeQq

[Doug Tedder @dougtedder]

@gtsanker What? You weren’t motivated or inspired to engage this vendor? Hmmm….. #turnoff #NotInterested #WhyWouldIWantToTalkToYou

[Brian Tyler Cohen @briantylercohen]

Wow. Probably the most powerful ad I've ever seen. @Booker4KY is the real deal.

[Greg Sanker @gtsanker]

Always fun to see your name in lights - especially when alongside these stars @RoyAtkinson @RaeAnnBruno @dougtedder @vickirogers #SupportWorld

[Greg Sanker @gtsanker]

Great discussion with @RaeAnnBruno @RoyAtkinson @dougtedder @vickirogers on optimization and automation. #SupportWorld

[Doug Tedder @dougtedder]

Isn't that a bit like leading a horse to water, but you can't make it drink? 🤔

[Roy Atkinson @RoyAtkinson]

@SophieDanby @dougtedder @RaeAnnBruno @vickirogers @gtsanker I shall be holding his hands to the keyboard.
I would “hold his feet to the fire” but that would not help his typing.

[Greg Sanker @gtsanker]

Optimize then automate or automate then optimize? I’ll be exploring this with fellow panelists @RaeAnnBruno @dougtedder @vickirogers at #SupportWorld next week. Moderated by the one, the only @RoyAtkinson

Which is it, do you think?

[Roy Atkinson @RoyAtkinson]

Join us for this panel discussion at #SupportWorld Live in Las Vegas in May, featuring @RaeAnnBruno, @dougtedder, @vickirogers, @gtsanker - and I'll be moderating.
Session 401: Optimize Before You Automate: Why and How
https://t.co/e6VrDidHfL
#automation

[ITSM.tools @itsm_tools]

Check out these thoughts from @RoyAtkinson, @StephenMann, @ITSMNinja, @BarclayRae, @DougTedder, @Karen_ferris, @RaeAnnBruno, @DanielBreston & others, on four areas of predicted future change in the world of #ITSM. https://t.co/JDrbPc7rQq

[Greg Sanker @gtsanker]

If you know, you know…

[Doug Tedder @dougtedder]

A lot to look forward to in 2022 if these trends and predictions are correct! I am especially looking forward to watching the growing influence of CIOs on the business.
Any other predictions you'd add to this list? https://t.co/tRgs5j4fcr

[Doug Tedder @dougtedder]

A brand new year means new goals, initiatives and new partners. Re-sharing this post as a reminder to #IT pros that it pays to become an expert at the art of IT partnerships. https://t.co/XELeVlryDr

[Doug Tedder @dougtedder]

"According to the survey, more than one in five respondents abandoned their automation project completely, while nearly one in three said the technology didn't work as intended." Great article by @TechBeaconCom on how to avoid automation failures.
https://t.co/iRuZJW8Vh2

[Doug Tedder @dougtedder]

The road to digital transformation starts with a map—quite literally. Mapping your value streams and your business capabilities is the faster way to get you to digital transformation. https://t.co/cH6vNGFbn2

#DigitalTransformation #servicemanagement #CIOs