Stephen Mann

Chatty man who loves to talk, write and tweet about #ITSM, #IT, #servicedesk, #custserv, #tech & life. Now back as an ITSM industry analyst with @ITSM_tools #AR

[Stephen Mann @stephenmann]

How ISO 20000 Has Stayed Useful for Twenty Years
https://t.co/JTy2r8dWcr
A new article by @SophieDanby based on a conversation between Lynda Cooper and @jour_civil
#ITSM #ISO20000

[Stephen Mann @stephenmann]

Why One in Four Enterprise AI Agent Deployments Aren’t Paying Back
https://t.co/o9OQVZyOlZ
A new article by @SophieDanby
#AI #ITSM

[Stephen Mann @stephenmann]

Self-Healing ITSM: Are We Entering the Era of Autonomous Service Management?
https://t.co/bWIw3J85vz
#ITSM #AI

[Stephen Mann @stephenmann]

Jitin Rajani and I will be talking about the results of our latest #AI and #ITSM survey on 17 June. If you have an interest and are available, please join us...

[HCLSoftware @HCLSoftware]

HCLSoftware and https://t.co/GPgMtq9JOU surveyed 256 ITSM professionals on the future of AI in ITSM. 69% say trust in AI has increased, but only 2% report fully autonomous AI use cases.

Register now: https://t.co/kEE0AdCAqt
#HCLSoftware #HCLBigFix

[Stephen Mann @stephenmann]

Why Co-Managed IT Is Replacing Staff Augmentation for ERP Support Teams
https://t.co/HPfCxMTUWb
#ITSM #ERP

[Stephen Mann @stephenmann]

Blogging Tips for ITSM Professionals (Plus How to Use AI Effectively)
https://t.co/bOVvDpuomX
This is based on something written over a decade ago, importantly updated to reflect the use of AI in blogging.
#ITSM #AI

[Stephen Mann @stephenmann]

Designing Security into the Product & Service Lifecycle with Security Stories (ITIL (Version 5) & Agile)
https://t.co/N9eal0F2gj
#ITSM #security #infosec #securitystories

[Stephen Mann @stephenmann]

From Reactive ITSM to Proactive IT Operations: The Role of Unified Endpoint Management (UEM)
https://t.co/rV6OYDmPBL
A new article from @ME_ITSM
#ITSM #UEM #ITOps

[Stephen Mann @stephenmann]

Agentic AI in ITSM: Why Removing Human Judgment Increases Risk
https://t.co/pkwrvMrLA0
#ITSM #AI

[Stephen Mann @stephenmann]

SITS26 Recap: Key ITSM, AI, and Service Management Insights from London
https://t.co/4yo0jyfYjl
A new article by @vawns
#ITSM #SITS26 #AI

[Stephen Mann @stephenmann]

ITSM is Dead? Why Service Management Keeps Outliving Its Obituaries
A new article by @SophieDanby based on an interview between @barclayrae and @jour_civil
https://t.co/KwW48cQfGt
#ITSM #ITIL

[Stephen Mann @stephenmann]

The CTO Checklist for AI-Ready IT Operations in 2026
https://t.co/V6CSVHHWBj
A new article by Rui Alves of CoreITSM
#ITSM #AI #CTO #CIO

[Stephen Mann @stephenmann]

How ITSM Supports Compliance Management and Audit Readiness
https://t.co/ktMum0CjSH
A new article by Mahati Dwibhashi of @ME_ITSM
#ITSM #GRC #Compliance

[Stephen Mann @stephenmann]

From VIPs to VIRs: Rethinking IT Support Prioritization for Business Impact
https://t.co/9q4W1j8lBq
#ITSM #ITsupport #HelpDesk #ITservicedesk

[Stephen Mann @stephenmann]

AI, Transformation, and What Comes First - a new ITSM article by @SophieDanby based on a knowledge sharing conversation between @kaimarkaru and @jour_civil
https://t.co/GLTdOFOE7H
#ITSM #AI

[Stephen Mann @stephenmann]

From Firefighting to Prevention: How Problem Management Transforms ITSM - a new article by @SophieDanby
https://t.co/1T2AmxQnRj
#ITSM #ITIL

[Stephen Mann @stephenmann]

The Compounding CMDB: How Executive Decisions Reduce IT Outages
https://t.co/EQLGMuE8Vo
#ITSM #CMDB

[Stephen Mann @stephenmann]

5 #AI Terms Every #ITSM Practitioner Should Know in 2026 - a new article by Raghav S of @ME_ITSM
https://t.co/rXTwoq56oC

[Stephen Mann @stephenmann]

Are You Doing Service Management, or Delivering Value? - a new article by @SophieDanby based on the words of @StuartRance
https://t.co/3C9j4wv7qe
#ITSM #Value

[Stephen Mann @stephenmann]

Your ITSM Operating Model Is Blocking AI Adoption
https://t.co/pYDJ9UBuvd
#ITSM #AI