I have raised a special case refund request on your portal but you hv deducted some charges. Kindly provide me my full refund. There should not be any charges. I have all the documents available.
Hello @makemytrip@makemytripcare I made a booking for SHJ-BOM Booking ID : AN71AJ3HM1009095553 flight got cancelled by the airline. and they have initiated my full refund. 1.
Hello @makemytrip@makemytripcare my flight for SHJ TO BOM scheduled on 29th March 2026 with air India express. Airline has allowed free cancellation due to ongoing situation and you are deducting charges from that refund. Not acceptable #AN71AJLR84909162244
@makemytripcare Appreciate a resolution. Your team neither responds back on the email nor they answer call. I have all the relevant supporting documents, airline has released full refund and the case was accepted under special claim from your side too. @makemytripcare
@makemytripcare@makemytrip@makemytripcare this unethical business practices are not allowed in UAE. Kindly initiate my full refund as promised without deducting any charges. Airline has refunded back full amount.
@makemytripcare Hey @makemytrip@makemytripcare
I waited patiently. I have been trying to call your customer care.
No one answers. Plus despite your executive confirmed that there will be no deduction of the charges due to special claim. Still you have deducted chaeges
Dear @AirIndiaX Can you please tell me if the flight IX 252 from SHJ- BOM is on time dated 29th March 2026? no communication till now. IX 252 is not scheduled till 28th march as per your booking portal. Appreciate your revert.
@makemytripcare Please note @AirIndiaX has confirmed they have refunded full amount to @makemytrip.
Kindly initiate my full refund. You are not authorized to deduct anything from that full refund amount. It's not me who cancelled this, that's from the airline.