An ongoing reason to why the risk of change often scares leaders and organizations…
Is that it makes both an outlier to the pervasive sameness in thinking and doing that inundates our organizations and institutions.
When our processes, strategies, and solutions are based on yesterday’s understandings and successes…
We fail to give credit to the rising complexity and changing context of today and tomorrow.
It’s in realizing that yesterday’s solutions, are not fit for tomorrow’s challenges.
REAL - it is rare, it's hard to find, and sometimes even harder to see...some crave it, others are afraid of it, and when we discover it, we will do whatever it takes to KEEP it...pulling apart this idea and what it means as we think about how we see it in "our PEOPLE"...
@united Understanding helps. The staff need help too. The rate of service is now 20+ min a customer. Feel bad for the two employees with a huge line of travelers.