Melissa Henley

#CX leader, passionate about making a difference for customers. Proud #MillsCollege alum. Knitter, hiker, 90s music addict. Views are my own.

[NWS Los Angeles @NWSLosAngeles]

Map of SW California and the current Red Flag Warnings in effect. All areas in red have a high risk for rapid fire growth if a fire starts. Areas outlined in purple are of most concern and are in a Particularly Dangerous Situation (PDS). Stay safe neighbors. #cawx

[Melissa Henley @ECM_marketeer]

Thanks @cmswire and @DomNicastro for having me on to talk about metrics that matter - and how it all ties back to customer happiness!

[CMSWire.com @cmswire]

Learn more about customer experience metrics that matter. CMSWire Contributor @ECM_marketeer catches up with CMSWire Managing Editor @DomNicastro on this latest CX Decoded Podcast on her top CX KPIs.

[Melissa Henley @ECM_marketeer]

11 years on Twitter. Probably need to re-evaluate how I’m spending my free time… #MyTwitterAnniversary

[Daniel Gorlovetsky @daniel_gorlo]

Businesses are nothing without customers. Besides keeping employee staff happy, customer satisfaction is the most important focus of a company. Teams deserve to be celebrated for making life better for customers. @ECM_marketeer #BusinessTransformation https://t.co/QmmfI6rXXg

[Jon Picoult @JonPicoult]

My thanks to @ECM_marketeer for quoting me in this @cmswire article about creating a customer-centric culture. [1/2]

https://t.co/tgxPo81LJe

#CX #CustomerExperience #Leadership

[Jeff Sheehan Author | Mktg Consultant | Speaker @jeffsheehan]

Is Your Culture Creating A Great Customer Experience? By Melissa Henley
@ECM_marketeer Via @cmswire https://t.co/xK9bgRb9e5 #marketing #CX

[Dewayne Dove @dewayne_dove]

Keep looking at the #trend of rising #CustomerService expectations. Applying the well-known #FiveLoveLanguages into customer service is a great way to keep efforts fresh and relevant, by @ECM_marketeer https://t.co/wd07nPJ3YP

[Paul Taylor @ptylr]

.@ecm_marketeer says, “Whether you call it compassion, kindness, or respect, love for #customers is key to setting your organization apart.” #CX is all about making the customer feel appreciated, and it’s important to know that even a little bit of care goes a long way.

[Sophie Vershbow @svershbow]

This November, the hottest club is your local polling place. It has everything: stickers, democratic freedom, poll workers who can't work the machines, free pens, the chance to elect people who won't take away your rights, florescent lighting.

[Shep Hyken @Hyken]

Each week, I read many customer service and customer experience articles from various resources.

Here are my top five picks from last week. https://t.co/rdeEnsIbVK #customerservice #customerexperience #CX

[Melissa Henley @ECM_marketeer]

I didn’t realize Gen X ASMR was a thing, but I’m not mad at it

[Sam Ro 📈 @SamRo]

for all my fellow geriatric millennials. sound on

[Melissa Henley @ECM_marketeer]

After HBO Max crashes 15 times, the relief when I remember I pay for cable for just this reason …

[MarketWatch @MarketWatch]

In an unpleasant throwback to the "Game of Thrones" days, the HBO Max app apparently crashed for many people trying to watch "House of the Dragon" on Sunday night.
https://t.co/TNTSoyprJI

[Melissa Henley @ECM_marketeer]

@robdelcasCR Roberto, this is so awesome! I am so proud of your work and excited that you are sharing it with the world!

[Reworked @GetReworked]

Is EX the New CX? by @ecm_marketeer https://t.co/yC88RjTiJf #employeeexperience #corporateculture

[Shep Hyken @Hyken]

Why ask the customer to spend time giving you feedback if you don’t plan to do anything with it?

Read more on this week's top 5 featuring @ECM_marketeer @cmswire @risnewsinsights @Forbes and more!

https://t.co/WVbtHnfGdD #customerservice #customerexperience #CX

[CMSWire CONNECT Conference @CMSWireCONNECT]

We Listen to Our Customers. Really? by @ecm_marketeer: Customer feedback is the ultimate vessel for strong customer experience outcomes. But are you actually listening — and responding? Continue reading... https://t.co/yhRvP5fCNT

[Melissa Henley @ECM_marketeer]

@EricaMakesItAll @pamelasm @pacamp I am still traumatized 😂

[Will K Grace @willkgrace]

Planning is key to the long-term success and stability of #DigitalTransformation. A well-thought-out plan consists of several goals, not unlike training for a marathon. This may require you to abandon your usual sprints.

@ECM_marketeer #IT #Leadership
https://t.co/mP10sjpP4c

[David M. Wright l Disruptive Innovators Podcast @WrightDavidM]

According to @ECM_marketeer, #DigitalTransformation should be seen as a marathon rather than a sprint. Creating a strategy with proper planning will help you to see these efforts to fruition. #ITLeadership @cmswire
https://t.co/XhxACX6HbO

[Tony Moroney #DigitalTransformation @BetaMoroney]

#DigitalTransformation Isn’t a Sprint, It’s a Marathon - @ECM_marketeer v. @cmswire

@IanLJones98 @Shi4Tech @lyakovet @EvaSmartAI @enilev @avrohomg @Khulood_Almani @FrRonconi @sonu_monika @NevilleGaunt @Nicochan33 @AkwyZ @HaroldSinnott @labordeolivier

https://t.co/DmkAHzsYs6