EDISIM

Business Simulations

[EDISIM @EDISIMZA]

@HomeAffairsSA I have tried and tried to submit a passport application. The OTP functions is delayed and after trying consecutively for days it finally worked but then when I went to submit documents it won’t let me. I have called and emailed, please help.

[EDISIM @EDISIMZA]

@CityPowerJhb this is a big problem. The power is not restored and each time I try and log the ticket is says cancelled. How do we log a fault? Please explain as we have no power!
Please can I get some feedback?

[EDISIM @EDISIMZA]

@CityPowerJhb we have had no power for 36 hours. We logged a fault CPWEB3634064. It’s was updated to restored which it was not! I logged another fault as it was not restored CPWEB3635076. That fault has been cancelled. We still have no power! Please can this be escalated?

[EDISIM @EDISIMZA]

@CityPowerJhb CPWEB3634064, has supposedly been complete but there is still no power. It wish the team would call when on-site to confirm there is power as the power is not restored.

[EDISIM @EDISIMZA]

@CityPowerJhb please can you escalate this. No power since midnight to the area. CPWEB3634064 no update on the reference either.

[EDISIM @EDISIMZA]

@CityPowerJhb Please note that the fault has not been repaired.
The fault was logged by and registered as CPWEB 3621734 .It was reported completed. It was not.
resubmittedCPWEB
3622911. It was reported complete incorrectly again logged another ticket.
as CPWEB 3622295.

[EDISIM @EDISIMZA]

@theCIPC Hi There,
I still can’t access it. Is the system still down? It’s been a week?

[EDISIM @EDISIMZA]

@theCIPC I have tried emailing and calling but no luck. When trying to file annual returns it won’t accept the ID number. Is there a system issue as I have tried multiple browsers and multiple times. Please can someone help?

[EDISIM @EDISIMZA]

@CityPowerJhb power has been off since Monday. I have logged a call and it gets updated to resolved but it is not resolved. There is still no power. CPWEB362174
Please can you escalate it as there is still no power.

[EDISIM @EDISIMZA]

@CityPowerJhb Hello there, tried to log a fault, and sent an email finally logged one through the website. Please can you provide an update, CPWEB3621734

[EDISIM @EDISIMZA]

@theCIPC Thanks for the quick response. Are you able to share when you will be back online. Is this a usual thing? An hourly thing? Monthly or yearly?

[EDISIM @EDISIMZA]

@Afrihost Please can you take care of your current clients before recruiting new ones. Your hosting has been down since Wednesday!

[EDISIM @EDISIMZA]

@Afrihost The transfer has been rejected due to my hosting service still being active. And as your system is down we can’t change anything. The fact you don’t have a backup or contingency plan for loadshedding is negligent.

[EDISIM @EDISIMZA]

@Afrihost can you please provide clarity on this 30 day notice period for transferring from @afrihost to another company. I am assuming this will be waived and the process expedited seeing you cannot provide service. Please can you clarify this. Thanks

[EDISIM @EDISIMZA]

@Afrihost Hi Carl, so it’s possible to still migrate before the 30 days are up?

[EDISIM @EDISIMZA]

@teresaroelofse @WAOAttorneys @AxxessInternet Hi Teresa, I am doing the same. Were you able to change your settings in access to point towards xneelo? I can’t go on much longer with no emails. Thanks for the help

[EDISIM @EDISIMZA]

@Afrihost Hi @Afrihost loadshedding is not an excuse anymore. You have had multiple years to make an alternative backup, to use load shedding as an excuse is a cop-out.

[EDISIM @EDISIMZA]

@Afrihost @Afrihost from your noticeboard you resolved from 8% to 14% in about 7 hours, roughly 1% an hour. Does this mean we could wait another 86 hours for you to get to 100%?

[EDISIM @EDISIMZA]

@CityPowerJhb Are you saying you have one team for the entire JHB South? We have been without power for more than 20 hours with no updates.