Bob Dean

I am focused on customer and employee experiences, business innovation, learning and transformation, and a new way to work enabled by virtual collaboration.

[Bob Dean @EECE2]

@hpsupport is a nightmare today

[Bob Dean @EECE2]

@comcastcares—are you there? Is anyone serving customers? Please contact me ASAP

[Bob Dean @EECE2]

@washingtonpost @elbowsdaughter should read this

[Bob Dean @EECE2]

@comcastcares sent me a new gateway for self installation. I cannot get customer service on the line to troubleshoot the problem. #selfinstallfail! for a 19 year customer

[Bob Dean @EECE2]

#LastDance was the only time since the #Covid_19 lockdown that I have had a true "escape". This new documentary definitely left many people wanting more!

[Bob Dean @EECE2]

@Americanair has not extended the time for expiring miles. I was just given a 3-month deadline to travel or redeem points. This seems insenstive to #customerloyalty for those who cannot or will not fly for several months.

[Bob Dean @EECE2]

@ComcastCares needs to survey Chicago area customers to find out if they want @WatchMarquee network. Now that WOW has come to terms with Cubs, this is a bigger concern for @comcast customers.

[Bob Dean @EECE2]

@ComcastCares--please get the Marquee network up and running ASAP so we can watch the Cubs. You are in danger of cord cutting happening day-by-day if this channel is not resolved.

[Bob Dean @EECE2]

Our research in delivering the Writing for Results courses show that business professionals are spending more time writing than any other job activity during a typical week. Learn more in the pocast hosted by @BillSheridan.

[Bob Dean @EECE2]

Planning my trip to Door County- staying at Newport Resort. For friends who travel: https://t.co/tO9fo8J6a5 @DCNewport

[Bob Dean @EECE2]

'KL013: Writing Clearly' by Keep Leading!™ https://t.co/hPV5I1uwns

[Bob Dean @EECE2]

Thank you for the history and reminders, @joepine . I had never read the 1997 @WSJ article; as an EE CE, I keep learning!

[Joe Pine @joepine]

Say what? 'In the age of what McKinsey & Co. calls the “experience economy”'.... I introduced the term over 20 years ago! https://t.co/QTfrzIqRcB @mp_research @MediaPost

[Bob Dean @EECE2]

As a 35 year @StateFarm customer, I am concerned about the way they invest my homeowners premiums. Way too many #AaronRodgers and #ChrisPaul TV ads. Take care of current customers before you try and get new ones. Let’s talk?

[Bob Dean @EECE2]

@comcastcares needs to get a deal done for 2018-2019 with the @BigTenNetwork very soon. Loyal subscribers to both networks will be sacrificing a lot if negotiations stall! Sacrifice = loss of loyalty!

[Bob Dean @EECE2]

@united scheduled a flight to arrive at #ORD 10 minutes before plane for flight 1265 would leave for another destination. Why are you deliberately scheduling delays?

[Bob Dean @EECE2]

Right now, #everybodyin a taxi, a cat, or the L heading home and changing personal schedules for tomorrow at #Wrigley

[Bob Dean @EECE2]

if #everybodyin is true, then Cubs game should have been postponed last night. Forecast was obviously better on Tuesday

[Bob Dean @EECE2]

@AmericanAir—baggage fee should be refunded as promised service not delivered

[Bob Dean @EECE2]

Upon arrival @NorfolkAirport, baggage took 1 hour for @AmericanAir to deliver at 10:30 pm due to broken carousel. Promised service failed.

[Bob Dean @EECE2]

@AmericanAir customer experience was very disappointing last week. We paid the baggage fee for a flight from @fly2ohare to@NorfolkAirport.