I am focused on customer and employee experiences, business innovation, learning and transformation, and a new way to work enabled by virtual collaboration.
@comcastcares sent me a new gateway for self installation. I cannot get customer service on the line to troubleshoot the problem. #selfinstallfail! for a 19 year customer
#LastDance was the only time since the #Covid_19 lockdown that I have had a true "escape". This new documentary definitely left many people wanting more!
@Americanair has not extended the time for expiring miles. I was just given a 3-month deadline to travel or redeem points. This seems insenstive to #customerloyalty for those who cannot or will not fly for several months.
@ComcastCares needs to survey Chicago area customers to find out if they want @WatchMarquee network. Now that WOW has come to terms with Cubs, this is a bigger concern for @comcast customers.
@ComcastCares--please get the Marquee network up and running ASAP so we can watch the Cubs. You are in danger of cord cutting happening day-by-day if this channel is not resolved.
Our research in delivering the Writing for Results courses show that business professionals are spending more time writing than any other job activity during a typical week. Learn more in the pocast hosted by @BillSheridan.
Say what? 'In the age of what McKinsey & Co. calls the “experience economy”'.... I introduced the term over 20 years ago! https://t.co/QTfrzIqRcB @mp_research@MediaPost
As a 35 year @StateFarm customer, I am concerned about the way they invest my homeowners premiums. Way too many #AaronRodgers and #ChrisPaul TV ads. Take care of current customers before you try and get new ones. Let’s talk?
@comcastcares needs to get a deal done for 2018-2019 with the @BigTenNetwork very soon. Loyal subscribers to both networks will be sacrificing a lot if negotiations stall! Sacrifice = loss of loyalty!
@united scheduled a flight to arrive at #ORD 10 minutes before plane for flight 1265 would leave for another destination. Why are you deliberately scheduling delays?