@Uber_Support
I am a traveling ER physician and long time uber client . Yesterday, abruptly and without cause; your company canceled a 4:30 AM drive prearranged by me to reach my medical facility, stating none of my credit cards were good. Of course, all of my credit cards were in good standing, and your actions were egregious, causing me damage in my efforts to reach my medical facility.
Regarding a past due balance of $15.76 on May 6, 2026, there is no past due balance. I was double billed by Uber erroneously for an Uber which did not show up: When I could not reach your customer service department after repeated attempts to explain, I asked my credit card company to reverse the fraudulent charge on your part, which they did.
I did not appreciate being stranded at the last minute prior to my ER shift and receiving such a distressing, false message about my credit card status. Please be advised that I am CANCELING my Uber account and reporting Uber to the Better Business Bureau for these damaging actions,