Eric Jacobson

VP, Product Low Code Platform @ ServiceNow. Dad. Metal Sculptor. Avid Traveler. All words here are my own.

[Eric Jacobson @esjacob]

Taking Dad to the World Series! #RepBX

[Agentforce Service @ServiceCloud]

🎉 Today we're excited to announce the arrival of Salesforce Appointment Assistant!

What it offers ⬇

⏱ Real-time status updates on a technician's arrival
📲 Personalized messaging notifications
🚚 Location tracking of a mobile worker

Learn more! https://t.co/0EdVjLv2zO

[Eric Jacobson @esjacob]

70% of customers say they still prefer in-person service. How can you do that and keep customers and #fieldservice workers safe? Write visual remote assistance into your next service playbook to deliver service from anywhere. #StateOfService, @ServiceCloud https://t.co/U8nxbA0LZd

[Bret Taylor @btaylor]

Just turned on COVID exposure notifications in my iPhone. If you are in California, you should, too: https://t.co/vepppwF759

[Eric Jacobson @esjacob]

The future of #fieldservice looks bright in our new #StateOfService report! Did you know 80% of service decision makers say field service is a key part of their strategy? How are you using tech to transform your field service? @ServiceCloud

https://t.co/GNqJ3hX06a

[Eric Jacobson @esjacob]

Proud to be a part of this effort! @salesforce executives predict the #FutureOfWork in 2021, including insights on the evolution of work-from-anywhere and an appointment-driven economy.

https://t.co/K4ylwKk2WZ

[Eric Jacobson @esjacob]

Deliver Service Anytime, Anywhere With Visual Remote Assistance https://t.co/PXZZSBhBaW via @salesforce

[Eric Jacobson @esjacob]

The Geek Squad at Best Buy Canada are true Salesforce Field Service Trailblazers! They are innovating their way through COVID challenges and meeting the changing needs of customers. https://t.co/jzveCYiZ8y

[Eric Jacobson @esjacob]

Learn how to empower your field service contractors and expand your operations by hearing our #ServiceTrailblazers share their industry experience at the Service Change Makers virtual event! Tune in on 7/28: https://t.co/XdeDEe82V1

[Eric Jacobson @esjacob]

So excited to be able to share this news! This is great validation of the work our team has been delivering and the exciting things we have planned for the future of #Salesforce #FieldServiceLightning

[Agentforce Service @ServiceCloud]

Salesforce has been named a Leader in the 2020 Gartner Magic Quadrant report for Field Service Management.

We want to thank our amazing customers because this wouldn't be possible without you!

https://t.co/Bd0HaP6Cyn

[Salesforce News & Insights @SalesforceNews]

How will employees safely return to work? @salesforce’s Shift Management solution enables companies to calculate availability for reopening at a certain scale, and get back to work safely. Get the full story: https://t.co/ZnbUiGWFgN

[Bret Taylor @btaylor]

Introducing the https://t.co/kRzlNUiskw platform — tools to help every community and company reopen safely

💻 Workplace Command Center
🤝 Contact Tracing
🏥 Emergency Response
🤒 Employee Wellness
🗓 Shift Management
👩🏽‍🎓 Reskilling
🎗️ Volunteer Management

https://t.co/GscipOXqGl

[Eric Jacobson @esjacob]

We’re relaunching https://t.co/9TSsg0jE4b to bring employees back to work! Check out how our Field Service team is deploying our tech to schedule employees to offices. It’s a novel challenge in these unprecedented times and my team rose to it in stride! https://t.co/DaeqOYTqAi

[Eric Jacobson @esjacob]

Geeking out over @BestBuyCanada! They optimized the efficiency of the Geek Squad team to improve the accuracy of customer visit times with @Salesforce #FieldService. https://t.co/OLzqcosG3Q

[Eric Jacobson @esjacob]

As customer expectations continue to evolve for connected #fieldservice, companies need to choose a #FSM platform that changes at the speed of business.

Great job, @GaryBrandeleer! Making @Salesforce @ServiceCloud proud! https://t.co/kgaeehMlKd

[Eric Jacobson @esjacob]

"Field service is expanding...with nearly 90% of service decision makers saying mobile workers in the field directly impact their impression of the brand.“ More in this Q&A with @salesforce head of Field Service Management Mark Cattini: https://t.co/AMLJZ0N4Q0 @servicecloud

[Eric Jacobson @esjacob]

Had a great week at #DF19 sharing the #SalesforceFSL roadmap with my fellow #ServiceTrailblazers!

[Eric Jacobson @esjacob]

🌵Had a great time at the 2nd Annual Service Edge Summit the past few days where I shared the #SalesforceFSL roadmap and trends. We are transforming how mobile workers are your brand ambassadors!

[Eric Jacobson @esjacob]

Thanks for having me today at #FTD18. Had a great time sharing some ⚡️

[Eric Jacobson @esjacob]

Bags

[French Touch Dreamin @FTDreamin]

It's #FTD18 week... only few days before meeting again in Paris with the #Ohana!

Are you as excited as us?

See you in Thursday for those great Keynotes, those great talks, a Demo Jam, a @Trailhead contest and the amazing food and drinks you can expect in a French Event!