Guest Live Chat™

Our customer relations team is here for you every step of the way. Truly we’re always happy to hear from you. Follow us and feel free to slip into our DMs.

[Guest Live Chat™ @ESupportDesk]

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Guest Live Chat™ @ESupportDesk]

Thank you for bringing this to our attention, My name is Liz I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[Niitesh Kanojia @Nitesh27k]

@EtihadHelp It is concerning that the policy only covers travel up to 21 March, while the situation in the region remains uncertain. Other airlines like Emirates are already offering flexible refunds/changes until 31 March for affected passengers.

[Guest Live Chat™ @ESupportDesk]

Thank you for bringing this to our attention, My name is Liz I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[Mohammed Arfath @Arfath9721]

@etihad @EtihadHelp Hi i have made a booking today. Dubai to Hyd on 12 of March. Dubai to Auh and then auh to hyd. Dubai to AUH is through shuttle bus and then there is a waiting period of 20hrs approx. Can i directly come to AUH airport before the checkin time and board flight?

[Guest Live Chat™ @ESupportDesk]

Check DM.

[geet patel @PatelGeet20005]

@ESupportDesk Followed

[Guest Live Chat™ @ESupportDesk]

Thank you for bringing this to our attention, My name is Liz I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[geet patel @PatelGeet20005]

@EtihadHelp I am writing to inquire about a partial refund received for a flight impacted by the recent UAE airspace closures. My understanding was that a full refund would be issued. My flight was scheduled from March 2nd to March 18th. Atlanta, GA, USA to ahmedabad, GUJ, INDIA.

[Guest Live Chat™ @ESupportDesk]

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Bhav Patel @bhavp20]

@EtihadHelp Do you think it’s ok to book people on flights to then say they can’t board and you prioritise other people? Why book them in the first place? You’ve left people of age stranded in a foreign country. Shocking for what is supposed to be an elite airline

[Guest Live Chat™ @ESupportDesk]

Thank you for bringing this to our attention, My name is Liz I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[Guest Live Chat™ @ESupportDesk]

Thank you for bringing this to our attention, My name is Liz I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[Aslam Shaikh @AslamShaikh8]

@ResponseTm942 No one is responding on DM I have a simple query @etihad

[Guest Live Chat™ @ESupportDesk]

Thank you for bringing this to our attention, My name is Liz I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[SheilaCC @SheilaC22818892]

@etihad @EtihadHelp Are my flights elegible for a full refund or only for a rebook in other dates?

March 19: Madrid - Abu Dhabi - Doha
(EY102 - EY669)

March 23: Doha - Abu Dhabi - Dubai (EY662
- EY5420)

March 27: Dubai - Abu Dhabi - Madrid
(EY5425 - EY101)

[Guest Live Chat™ @ESupportDesk]

Thank you for bringing this to our attention, My name is Liz I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[𝔊𝔦𝔬я𝔤𝔦𝔬 @GiorgioSkn]

@qatarairways Then ? What are going to do?! Come on tell us the true, at least @emirates and @EtihadHelp fully refund customers that had a flight until 31 march; and you? Contact center is unavailable, live chat same, email zero... so what we have to do?! @qrsupport

[Guest Live Chat™ @ESupportDesk]

Thank you for bringing this to our attention, My name is Liz I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[Guest Live Chat™ @ESupportDesk]

Thank you for bringing this to our attention, My name is Liz I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[Guest Live Chat™ @ESupportDesk]

Thank you for bringing this to our attention, My name is Liz I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[khushboo @khushboogupta92]

@EtihadHelp I have been trying to cancel my tickets for a week. I've tried called, chatbox, WhatsApp. There's no option under manage my booking. Can you please help me get through to someone?

[Guest Live Chat™ @ESupportDesk]

Thank you for bringing this to our attention, My name is Liz I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[🇵🇸حارث @TheLazyGuy101]

@etihad Hi, my flight is scheduled for 13th Mar from Islamabad but the previous flights from Islamabad have been cancelled so far. Could you guide me as to whether the flight schedule would be resumed or otherwise?

[Guest Live Chat™ @ESupportDesk]

Thank you for bringing this to our attention, My name is Liz I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[Ankush @Ankush66272272]

I have my tickets from DEL to YYZ via Abu Dhabi on Mar 15th, Is there any update on the schedule or if I can be allowed to advance the tickets to Mar 12th? Traveling with young kids so want to avoid the uncertainty. @EtihadHelp @etihad

[Guest Live Chat™ @ESupportDesk]

Thank you for bringing this to our attention, My name is Liz I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[🇭🇺 ATTILA | Crypto.com 🦁 @ATT_GNCZL]

@EtihadHelp @AndrewPrayed @EtihadHelp URGENT. Our booking is broken after the cancellation of the Vienna–Bangkok flight. We have called for hours, sent emails and even went to the airport but received no help. Under EU Regulation 261/2004, passengers are entitled to re-routing at the earliest opportunity.

[Guest Live Chat™ @ESupportDesk]

Thank you for bringing this to our attention, My name is Liz I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[Balanced Child @Balanced_Child]

@WhiskyOneIce @EtihadHelp Emailed me the same cannot accommodate me and to please request a refund. Disgusting, will never use again. @etihad

[Guest Live Chat™ @ESupportDesk]

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Sushmitha kothapalli @sush_92_25]

@EtihadHelp @EtihadHelp @etihad
URGENT TRAVEL ISSUE
EY341 Chennai → Abu Dhabi (12 March) has disappeared from my itinerary. Only AUH → LON segment is visible
Unable to reach Etihad via phone, chat, or DM. Please urgently confirm my booking and advise if rebooking/rerouting is required.

[Guest Live Chat™ @ESupportDesk]

Thank you for bringing this to our attention, My name is Liz I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[Meet Dave⚡ @meetdave_]

@Cleartrip - i had cancelled my Etihad flight as directed by Etihad, from Rome to Bombay (dated 5th March) and i still haven’t received the refund yet.

Kindly help.

[Guest Live Chat™ @ESupportDesk]

Check DM.

[ashish kumar singh @ashishsingh30]

@ESupportDesk Done