Eva Zuegn

[Eva Zuegn @EZuegn]

@kbonnavion @Qantas OMG! That's horrible! Hope you get a resolution soon!

[Eva Zuegn @EZuegn]

@Qantas Not sure what your ivr does, last night your 13 13 13 number consultants ask me to call the 13 11 31 number. That's what I rang & spoke to all these people who said they need to put me through Loyalty on 13 11 31. Wow.Customer Care at its best. Well done @Qantas .

[Eva Zuegn @EZuegn]

@Qantas She suggest putting me through to the loyalty team but because it's a different team,she can't introduce my call or explain my situation, just transfer.They apparently cannot lodge formal complains on behalf of the customers.Only forum is via website which I never hear back from.

[Eva Zuegn @EZuegn]

@OVSauce @Qantas Absolutely agree