katja bonnavion

[katja bonnavion @kbonnavion]

@Qantas is this your way to treat your customers. You lost my bag over 3 month ago. Upon your request I provided you with invoices for lost items. You agreed on compensation about a week ago and now for NO reason you are tell me you no longer compensate me. Disgraceful.

[katja bonnavion @kbonnavion]

@LeShuttle what is going on endless queues !!!!
A disgrace. Over an hour waiting

[katja bonnavion @kbonnavion]

@SixtDE second time you give me dirty and smelly car. I request a SUV as my mother is in a wheel chair under you give me a sedan. Utterly disgrace I will NOT use you again

[katja bonnavion @kbonnavion]

@SixtDE what is happening l am queue for more then one hour to pickup my car. Why does it take so long to allocate rentals. We are 10 customers waiting. This is poor service

[katja bonnavion @kbonnavion]

@Qantas_care I have replied for so many times but I may try again Re: Qantas Customer Care - 06822414

[katja bonnavion @kbonnavion]

@Qantas and again. Check Re: Qantas Customer Care - 06822414 and stop asking me to open a new file. As long as it’s not solved the case should stay open. I have NO BAG and I have NO COMPENSATION. This case number is open since January

[Eva Zuegn @EZuegn]

@kbonnavion @Qantas OMG! That's horrible! Hope you get a resolution soon!

[katja bonnavion @kbonnavion]

@EZuegn @Qantas Yes they gaslighting us. Same here. It’s a joke. Waiting for compensation payout for lost bag. Customer care keeps requesting me to fill out new reports instead of using the original. Probably lost as well like my bag. Re: Qantas Customer Care - 06822414

[Eva Zuegn @EZuegn]

@Qantas @Qantas your customer service is an absolute joke. I send through a feedback/complaint via your website as per your instructions a while back and never heard back.

[kim lawler @kimmy_ll]

@Qantas Qantas - you continue to disappoint! I did the above and specifically discussed numerous times in the conversation that the original payment I made no longer exists (changed bank accounts) yet I receive an email that the refund is going back to original payment. Seriously

[RichardGC @Spankyhunter]

@Qantas You dont give refunds, you keep it.
Scammers

[katja bonnavion @kbonnavion]

@Qantas Could you remind me when I get my compensation payed out for my lost bag of the 11th of January 2023. ??? Would be nice to get a positive answer instead of requesting me to fill out request form over and over

Re: Qantas Customer Care - 06822414

[David Marsh @swampy193]

@Qantas You messed up our refund from several years ago and haven’t been able to get through on the phone since then. Pathetic

[Natalie Lennon CA @nat_lennon]

@Qantas Would be good if someone would answer the phone and provide a refund.. or if my travel credit would actually apply when I try to book..

[ahhhhh @RaWr13337]

@Qantas Wow, after 3 years of trying it looks like I will finally get my money back. Thanks.... I guess?

[bennywallis @bennywallis]

@Qantas Can’t get through to qantas on any number you’ve supplied since being cut off half way through a transaction this morning to use credits. Nothing has changed with qantas service

[katja bonnavion @kbonnavion]

@bennywallis @Qantas They are gaslighting us. The worse is they sent you the same message again and again to DM them directly but NOTHING changes. I am waiting to receive my lost bag compensation for month now and get asked to open a new report every time. But NO pay

[katja bonnavion @kbonnavion]

@heyasally @Qantas It would be great as well to be able to call a European number instead of being charged huge phone bills because the ONLY number is in Australia. Such bad customer service

[katja bonnavion @kbonnavion]

@kimmy_ll @Qantas It’s a disgrace how Qantas treats their customers. The care team is clearly understaffed. You get the same responds again and again. Trying to get my lost bag compensation paid and the care team request me to open new case instead working on original Qantas Customer Care 06822414

[katja bonnavion @kbonnavion]

@Nichola_SP @Qantas I am trying to get my compensation paid out since April for a lost bag from January. Customer care keeps requesting to file new reports instead of following up on the original one.

Re: Qantas Customer Care - 06822414

[katja bonnavion @kbonnavion]

@Qantas Could you remind me when I get my compensation payed out for my lost bag of the 11th of January 2023. ??? Would be nice to get a positive answer instead of requesting me to fill out request form over and over

Re: Qantas Customer Care - 06822414