Everybody understands what a great customer experience is. But how do you make those experiences happen? I joined @stephaniethum, @customers_furst, @iclindberg, and @jeanniecw for a mind meld on what it takes. #CX#CustomerExperience https://t.co/em7uPhzcof
There is a reason #CX pros speak in terms of “journeys.” There is no finish line to this great work. We can always grow and take the next step alongside our customers!
Real respect doesn't come from a title. It comes from earning things the old school way— with hard work. There are no shortcuts in life, and true achievements are not simply titles that are given to you on a silver spoon — they are achieved through blood, sweat and tears.
#Leaders at beloved companies like @PepsiCo, @ContainerStore, and @Wegmans understand that their responsibility is to find people whose upbringing and #values align with what they want their company to stand for. What is the No. 1 value that you stand for? https://t.co/2IRBjxYn3T
Too often companies focus all their efforts on acquiring new customers instead of keeping existing customers. Don’t forget about your “sold” customers—stay in touch on a (somewhat) regular basis. Depending on the type of business, it may be as infrequent as once a year.