EagleCreek Support

[EagleCreek Support @EagleCreekHelp]

@JilliCali We're sorry to hear that you are having an issue with your bag. That is definitely something that we are able to help you with. Please DM us, call us at 844-496-0404, or e-mail us at [email protected]. We'll get this taken care of for you.

[EagleCreek Support @EagleCreekHelp]

@jdmercredi We are sorry to hear about the issue with your bag. We can certainly look into this issue for you? Was the bag set in a damp/wet area for a long period of time?

[EagleCreek Support @EagleCreekHelp]

@johnlogic We're sorry that you never received a response. That is an automated e-mail address that doesn't reply. We do apologize for any inconvenience. If you have already e-mailed [email protected], please do so; or you can call us at 844-496-0404. We'll get this resolved.

[EagleCreek Support @EagleCreekHelp]

@littlecharliep We're sorry to hear that you aren't pleased with your replacement. Generally, we would replace it with the same model - if possible. Please e-mails at [email protected] with the details of where and when you sent it in, as well as your name, contact info, & address.

[EagleCreek Support @EagleCreekHelp]

@3410937 We do apologize for the delayed response. Your item is experiencing a natural breakdown of the materials through a process called delamination. Please DM your name and e-mail address. We can e-mail you some more information on this.

[EagleCreek Support @EagleCreekHelp]

@sylv_in Thank you for your interest in Eagle Creek. All of the loops on the front of the bag are designed to be used for attaching extra items to your bag via carabiners, string/rope, etc.

[EagleCreek Support @EagleCreekHelp]

Due to some powerful storms over the weekend, Eagle Creek Customer Service is without phone support. We will let you know when the issue has been fixed. In the mean time, please e-mail us at [email protected] or use our Live Chat feature on https://t.co/1PoZ222C3u.

[EagleCreek Support @EagleCreekHelp]

@KM_Guy We are sorry for the issues with that. We can e-mail you directions on how to use it. Also, we have pulled this item from store shelves due to this repeated issue. We do apologize for the inconvenience. Please DM your e-mail so we can get those instructions to you.

[EagleCreek Support @EagleCreekHelp]

@vuwildcat07 We are sorry for the inconvenience of this matter. Please DM us your contact information, so that we can send you something for the inconvenience of this matter.

[EagleCreek Support @EagleCreekHelp]

@vuwildcat07 We are sorry to hear that you had that issue; and we do apologize that we weren't able to get your bag to you in time for your trip. That is a very unusual that something like that happened. Please DM us your contact information. We'll look into this further.

[EagleCreek Support @EagleCreekHelp]

Due to dangerously cold weather, Eagle Creek Customer Service will be closed on Wednesday, 1/30, for the safety of our employees. We will resume normal business operations on Thursday, 1/31. We do apologize for any inconvenience.

[EagleCreek Support @EagleCreekHelp]

Due to inclement weather, Eagle Creek Customer Service will be closing at 2:00pm CST/12:00pm PST, and we will open up at normal hours tomorrow. If you have any questions, please e-mail us at https://t.co/W8OsBRzN64 We do apologize for any inconvenience.

[EagleCreek Support @EagleCreekHelp]

@ctygrl99 We're glad to hear that you were able to figure out what was going on. If you have any other questions, please let us know.

[EagleCreek Support @EagleCreekHelp]

@the_compiler Sorry to hear you need some replacement parts. We don't have anything in Switzerland, but you can contact our main European warranty facility in Germany. They should be able to help you. You can find there information here: https://t.co/6tCuJN1mKE

[EagleCreek Support @EagleCreekHelp]

@MBeats87 We are sorry to hear that it is taking a while to get your package. We can certainly look into that for you. Could you please let us know where you sent it to, as well as any SA numbers, if provided.

[EagleCreek Support @EagleCreekHelp]

@waldenwest We're sorry to hear that you are having an issue with your bag. Please DM us your name, e-mail address, and address. We can issue you a label for your nearest repair facility.

[EagleCreek Support @EagleCreekHelp]

@WoashleyWo We did get your DM, we have responded back to you.

[EagleCreek Support @EagleCreekHelp]

@GEEKIMMM We are sorry to hear that you are having an issue contacting us. Our business hours are Mon-Fri, 7:00am-3:30pm PST. Please DM us the information for your warranty issue, and we'll look into that. Also, please include your e-mail address, so we can check our records.