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@virginmedia It seems extremely bad service that even now over 12 hours since my Internet went down the website and app are both telling me my connection is fine.
Hey @virginmedia it would be great if you accurately updated your service status in something close to real time. Internet down status says its fine phone customer services to find out its down until 20th of August! #worstISP
Hello @knightmodels can you please either refund or deliver the Harry Potter models I ordered? I was told via Facebook they would be sent this was over a month ago and I have had 0 correspondence since.
@AmazonHelp Providing a full refund is not an example of good customer service, it is a legal requirement. If you were unable to provide it I would be taking the case to trading standards. Again no customer perspective being shown for the issues which you as a company are at fault for.
Hi @AmazonUK@amazon looks like your black Friday deals were too good to be true. TV delivered smashed now out of stock so no way to actually benefit. Customer services have no interest in trying to resolve the issue. #shockingservice#customerlast
@AmazonHelp Hi DT
The only option provided to us was a refund which leaves us either without a TV or out of pocket buying a replacement after the sales have finished. No real apology was offered and took 3 individuals to even get to that conclusion.
MC
Hello @knightmodels can you please either refund or deliver the Harry Potter models I ordered? I was told via Facebook they would be sent this was over a month ago and I have had 0 correspondence since.