Ed Nailor

[Ed Nailor @EdNailor]

@Cloudways When I need support but can't get to support, what good is support? @Cloudways needs a MUCH better way to help support their clients than this.

[Ed Nailor @EdNailor]

My first MAJOR issue with @Cloudways scares the hell out of me. The new interface (which is garbage), locked me out of the system. I was unable to log in to the account.

So, get support - right? Well, you need to be logged in to get any support, and I couldn't log in. So...

[Ed Nailor @EdNailor]

@Cloudways Thankfully, I had a personal account that allowed me to log in and get "some" level of support - but that has me VERY concerned going forward.

[Ed Nailor @EdNailor]

@Cloudways I won't get into the issues with the new "Unified" interface - but switching over to that locked me and team members out of the account, and could not get support.

[Ed Nailor @EdNailor]

@Cloudways you can't even email support without an automated reply that says to log in to submit a ticket!

This effectively locked me out with no access to any of the websites I needed access to. No front end chat, no phone number and no email.

[Ed Nailor @EdNailor]

@digitalocean @Cloudways LMAO - Actually, I can't send you a DM because you don't follow ME, and because I am not paying for "premium" here. So - no, I can't DM you.

[Ed Nailor @EdNailor]

@Cloudways So, when your system will not let us in, and we're trying to get support but can't get support unless we're logged in - how does that work?

[Ed Nailor @EdNailor]

@digitalocean @Cloudways Seems Twitter / X will not allow me to DM because I am not "active enough" for their liking... so, no, I can't DM you. You could try to DM me though