Edesh Kumar

[Edesh Kumar @Edesh_Kumar]

@samuelnobregtr @olivacker Found it, it is from the leeks

[Edesh Kumar @Edesh_Kumar]

@samuelnobregtr @olivacker I also don’t remember this clip at all

[Edesh Kumar @Edesh_Kumar]

@forthecountry0 @Milan190581 @IndianTechGuide @Swiggy @instamart_it @SwiggyCares @Sony We can’t argue with this guy, he has too much free time

[Edesh Kumar @Edesh_Kumar]

@Milan190581 @forthecountry0 @IndianTechGuide @Swiggy @instamart_it @SwiggyCares @Sony My console has bis sticker, all the import details, warranty card, its a unit imported for india. Don’t just assume things, do some research and read whats the actual issue and then comment please

[Edesh Kumar @Edesh_Kumar]

You seem to don’t even know much about this how ps5 are sold in india. All ps5 are imported, there is no local manufacturing genius, sony just want to tightly control the market. One of the reason they don’t want to let others sell ps5 is they don’t want disc editions in the market , so their official channels have digital available only

[Edesh Kumar @Edesh_Kumar]

@Milan190581 @forthecountry0 @IndianTechGuide @Swiggy @instamart_it @SwiggyCares @Sony My ps5 didn’t have any problem, problem is sony denying warranty due to seller. If they have problems with swiggy, they should pursue them legally behind the backs , consumer shouldn’t have to do this

[Edesh Kumar @Edesh_Kumar]

@moodycharmer @IndianTechGuide @Swiggy @instamart_it @SwiggyCares New official prices of slim disc is 70k
Thanks to ai videos of cats and dogs

[Edesh Kumar @Edesh_Kumar]

@BTechComedian 70k is the official price now, not the black market price

[Indian Console Gamers @ICGOriginal]

🚨 No PS5 warranty if purchased through quick-commerce platforms like Instamart, Zepto, Blinkit etc! 🚨

"Swiggy Instamart by PYD Retail Pvt. Ltd. (Avantika) is not an authorized dealer of Sony... the dealer must be authorized by Sony India for the warranty to be valid."

[Edesh Kumar @Edesh_Kumar]

@internswat Will do, just preparing documents for it

[Edesh Kumar @Edesh_Kumar]

On 27 Sept 2026, I bought a Sony PS5 1TB Slim console via Swiggy Instamart for Rs.70,000 (full MRP, no discount). Open-box delivery, console was new, sealed, working fine. Seller listed on the invoice: PYD Retail Pvt Ltd - Avantika.

When I tried registering the warranty, Sony support asked for the seller details, invoice, console serial number, and warranty card. After a few days of back and forth, I got this in writing (CRM:007160012826):

"Swiggy Instamart by PYD Retail Pvt. Ltd. (Avantika) is not an authorized dealer of Sony... the dealer must be authorized by Sony India for the warranty to be valid."

So Sony is refusing warranty service entirely, and directing me back to the dealer. Meanwhile Swiggy Instamart's support has replied 6+ times with copy-paste apologies, telling me to "contact the brand," and refusing to take any responsibility as the platform that actually sold me the product without ever disclosing this risk.

As a consumer, I checked everything I could: new, sealed, GST invoice, warranty card with matching serial numbers. Nowhere was I told the seller wasn't Sony-authorised, or that this would affect warranty eligibility, before I paid full price.

I've filed an NCH consumer complaint (Docket No. 10297176) and am preparing a formal legal notice next.

I have bought phones and electronics for years and never once had to check if a seller was "authorised" by the manufacturer before buying. As a consumer, you can only check if the item is new, sealed, and working correctly. This is my first console. If dealer authorisation is this critical to warranty validity, Sony should clearly warn buyers, and Swiggy should transparently disclose it on the product page before anyone pays. And why are they even allowed to sell if they are not authorised

This post was picked up by several independent creators on socials, and IGN India covered it today. Appreciate everyone sharing this — if you've bought electronics via quick-commerce platforms (Instamart, Zepto, Blinkit etc.) and faced something similar, please file your own NCH complaint too. The more documented cases there are, the harder this is to ignore.

This was my hard-earned money, saved over years, and this entire ordeal has taken a real toll on my mental health over the past several days. Happy to share screenshots/documents with anyone who wants specifics. Would appreciate advice from anyone who's dealt with something similar.

@Swiggy @SwiggyCares @PlayStationIN @PlayStation @jagograhakjago @IGNIndia @beebomco @TrakinTech @VenomsTech @GyanTherapy @instamart_it @sony_india @Sony

#ConsumerRights #SwiggyInstamart #PS5 #Sony #QuickCommerce #ConsumerProtectionAct

[Edesh Kumar @Edesh_Kumar]

@SwiggyCares Still haven’t received any email from you as you said even after 45 mins. This doesn’t look good publicly @SwiggyCares , lying about this

[Edesh Kumar @Edesh_Kumar]

@SwiggyCares I didn’t receive any email yet. Refreshing constantly

[Edesh Kumar @Edesh_Kumar]

@SwiggyCares Still no reply from you. Why lie

[Edesh Kumar @Edesh_Kumar]

@SwiggyCares Still no reply from you. Why lie

[Edesh Kumar @Edesh_Kumar]

@SwiggyCares I didn’t receive any email yet. Refreshing constantly

[Edesh Kumar @Edesh_Kumar]

@SwiggyCares @MiVasuki It’s already mentioned in the comment you replied to. Do you guys even read or just copy paste everywhere

[Edesh Kumar @Edesh_Kumar]

Hi, this is my case which i posted on reddit and
@Swiggy
@instamart_it
@SwiggyCares
@jagograhakjago
they haven't give me any resolution till now. just same pattern of replies to wait again and again
Order ID: 249461248972451 | Invoice: 260927IMAVK00548
Sony CRM (written denial): 007160012826
NCH Docket: 10297176

[Edesh Kumar @Edesh_Kumar]

@IndianTechGuide @Swiggy @instamart_it @SwiggyCares @jagograhakjago

[Edesh Kumar @Edesh_Kumar]

Hi, this is my case which i posted on reddit and @Swiggy @instamart_it @SwiggyCares they haven't give me any resolution till now. just same pattern of replies to wait again and again
Order ID: 249461248972451 | Invoice: 260927IMAVK00548
Sony CRM (written denial): 007160012826
NCH Docket: 10297176

[Edesh Kumar @Edesh_Kumar]

Hi, this is my case which i posted on reddit and
@Swiggy
@instamart_it
@SwiggyCares
@jagograhakjago
they haven't give me any resolution till now. just same pattern of replies to wait again and again
Order ID: 249461248972451 | Invoice: 260927IMAVK00548
Sony CRM (written denial): 007160012826
NCH Docket: 10297176

[Edesh Kumar @Edesh_Kumar]

Hi, this is my case which i posted on reddit and
@Swiggy
@instamart_it
@SwiggyCares
@jagograhakjago
they haven't give me any resolution till now. just same pattern of replies to wait again and again
Order ID: 249461248972451 | Invoice: 260927IMAVK00548
Sony CRM (written denial): 007160012826
NCH Docket: 10297176