EDF 🇬🇧

We're investing in wind, nuclear and solar to build, power and enable An Electric Britain. Join us in creating a cleaner, more secure energy future.

[EDF 🇬🇧 @edfenergy]

It's an exciting moment for Sizewell B nuclear power station.

We’ve signed Heads of Terms with the UK Government, setting out the key principles for an agreement that would enable Sizewell B to continue generating reliable, low-carbon electricity until at least 2055.

This 20‑year lifetime extension beyond the original shutdown date of 2035 is a vote of confidence in our people, their skills and the role nuclear plays in strengthening the UK’s energy security and powering an electric Britain.

Robert Gunn, Station Director at Sizewell B, explains what this means for the site, our people and the communities it supports.

Find out more: https://t.co/RXTUAdRDwz

[EDF 🇬🇧 @edfenergy]

@lornypop Hello Lorna, 25 weeks is an impressive milestone! 👏 While there may not be an official prize, we hope you are making great use of the free electricity you have earned so far and good luck to making it to 52 weeks! Many thanks, Kim.

[EDF 🇬🇧 @edfenergy]

@ianwood3001 Hi Ian, I can see that Krystan has reached out to you and is currently investigating the issue. She'll be back in touch as soon as she has a further update. In the meantime, please don't hesitate to get back in touch if there's anything else we can help with. Thanks, Dave

[EDF 🇬🇧 @edfenergy]

Hi Jeff, we don’t own the electricity wires or gas pipes that energy is delivered through, so we pay the network companies that do. A portion of customers’ bills goes towards the cost of maintaining, operating and upgrading these networks to ensure energy can be supplied safely and reliably.

You can find more information about what makes up your bill here: https://t.co/iwtaYMoIrZ. Thanks, ^Ashleigh

[EDF 🇬🇧 @edfenergy]

@sophiegrant1980 Hi Sophie, thank you for messaging us. We've received your DM and I've sent a reply to you to help with your query. Thanks, ^Ashleigh

[EDF 🇬🇧 @edfenergy]

@ChairmanBoab Hi, we're sorry to hear you're unhappy with your experience. We'd like to understand what happened and see if we can help. Please send us a direct message with your account details and a brief description of the issue so we can look into it 👉 https://t.co/SLHpIbwWBx Thanks, Dave

[EDF 🇬🇧 @edfenergy]

@JohnofOakTree Hi John, if we don't receive actual readings for some time, estimated bills can become much higher or lower than your own usage. Providing your own reads or having a smart meter will ensure accurate bills. Thanks, Lisa

[EDF 🇬🇧 @edfenergy]

@JCUK23 Hi there, if you'd like to send us a DM with your account details, we'll ask an energy specialist to review your payments for you. Thanks, Lisa

[EDF 🇬🇧 @edfenergy]

@charlesallen15 Hi Charles, apologies for the delay, we're not available here over the weekend. We've received your DM and will respond privately to help further. Thanks, Lisa

[EDF 🇬🇧 @edfenergy]

@gregorsdressing Hi, I'm sorry for the distress caused to your client. If you're a named contact on their account, please send a DM with further details and we'll be happy to help further. Thanks, Dave

[EDF 🇬🇧 @edfenergy]

@Richard65087650 Hello Richard! Sorry you had this experience. Please DM us your account number and contact details. One of our team will review your case in detail and get back to you as soon as they’re available. Thank you, Gulsen.

[EDF 🇬🇧 @edfenergy]

@JackStocker95 Hi Jack, please send a DM with your details and we can pass this onto one of our energy specialists to help with your query. Thanks, Becky.

[EDF 🇬🇧 @edfenergy]

@donliveson Hi @donliveson really sorry to hear hat you feel this way, if you have an issue regarding your account that you would like to discuss please send us a direct message with your details and query and we will be happy to assist. Thanks Sam

[EDF 🇬🇧 @edfenergy]

That's a fair question and completely understand the investment customers choose to make when fitting solar and/or battery. The price customers pay for electricity covers more than the energy itself, it also includes the costs of maintaining and operating the network, environmental and government policy costs, and other charges. Export payments, on the other hand, are for the electricity that's supplied back to the grid. Many thanks, Sean

[EDF 🇬🇧 @edfenergy]

We're sorry to hear this has been your experience. This certainly isn't the impression we want to leave. If you've asked not to be contacted or would like these messages to stop, please send us a private message with your account details so we can look into this and review your contact preferences. Thank you for taking the time to raise your concerns. Many thanks, Sean

[EDF 🇬🇧 @edfenergy]

@Paul41178704 Hi @Paul41178704, please send us a direct message with your details so we can have a look into this for you. Thanks Sam

[EDF 🇬🇧 @edfenergy]

@Liverpool1207 Hi @Liverpool1207, this would very much depend if there are any factors on your account affecting this (incorrect meter details, change of supply etc). Please send us a direct message with your details so we can have a look into this for you. Thanks Sam

[EDF 🇬🇧 @edfenergy]

@onlyscuba4me Hi @onlyscuba4me, please send us a direct message with your details and we can get your communication preferences updated. Thanks Sam