@Microsoft@MicrosoftHelps#Resolved
The process was unnecessarily painful, especially for customers in Africa, where support infrastructure is challenging. But we got there.
Thank you to everyone who shared, supported, and responded. Your amplification made a difference.๐๐ฝ
#Microsoft365#Africa#Tanzania
๐จ 2 WEEKS. NO ACCESS. NO SUPPORT. @Microsoft@MicrosoftHelps@SatyaNadella
Paying M365 Business Standard customer in Tanzania.
Locked out as SOLE GLOBAL ADMIN for over TWO WEEKS โ MS Authenticator broken & EVERY recovery route loops back to it.
Tenant ID Available
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@Microsoft URGENT: @MicrosoftHelps
I have posted the full details above.
Tenant ID: 5d00ff90-4d7e-49d7-81c8-a66e6a8f54aa
Please respond here or via any channel, or reach me at my email or phone number โ both are in your records.
2 weeks with no access as a paying customer is not acceptable.
@piersmorgan@_DeclanRice Can someone PLEEESE ask Mr. @Piers Morgan to please serve his breath? Seems confused about the true meaning of "brilliance."๐คฃ๐คฃ๐คฃ๐คฃ๐คฃ
@Microsoft@MicrosoftHelps I am a paying M365 Business Std customer in Tanzania, with NO WAY to access what I have paid for.
For 2 weeks, EVERY self-service and listed phone route loops back to the BROKEN MS AUTHENTICATOR.
WHAT DO I NEED TO DO to access what I paid for 12 months?
@Office
Sole Global Administrator of my Microsoft 365 Business Standard. My business is completely DOWN. My authenticator cannot receive notifications, and I am locked out of everything. I need to connect to the Microsoft 365 Data Protection Team for an emergency MFA reset.