Edouard

[Edouard @Edouard_DG]

@AerLingus i have been chasing for a refund and you keep asking me to DM you.
That I the answer we get when we DM you: « Thanks for getting in touch! ☘️
Our X DMs are not monitored for customer care queries. Want to talk to a member of our team? Visit Contact Us - Aer Lingus , »

[Edouard @Edouard_DG]

@AerLingus I tried and this is what I get:

Thanks for getting in touch! ☘️
Our X DMs are not monitored for customer care queries. Want to talk to a member of our team? Visit Contact Us - Aer Lingus ,

[Edouard @Edouard_DG]

@AerLingus
Can you please answer

[Edouard @Edouard_DG]

@AerLingus This is the message we get when we DM you : Thanks for getting in touch! ☘️
Our X DMs are not monitored for customer care queries. Want to talk to a member of our team? Visit

[Edouard @Edouard_DG]

@AerLingus i bought an emergency exit seat on 553 today.
Plane has changed and 12D is not an emergency exit row anymore.
What will happen? Will I be refunded?

[Edouard @Edouard_DG]

@AerLingus @AerLingus
Flight 553 LYS - DUB
I booked 12c and paid for it.
Plane has changed. Business seats at the front.
Row 12 is not an emergency exit row.
14 and 15 are.
So I paid for a seat that I didn’t get.

What else do you need?

[Edouard @Edouard_DG]

@AerLingus no lounge access for @AerLingus Aerspace clients in CDG 😳

[Edouard @Edouard_DG]

@AerLingus no fast track in CDG when flying AerSpace!! What a shame.
At least you offer a free coffee during flight. It is well worth the price. NOT!

[Edouard @Edouard_DG]

@AerLingus I DMed you but it is a bot answering.
2 questions:
What lounge can I go to in CDG?
Can I use the fast track in CDG when flying Aerspace?

[Edouard @Edouard_DG]

@AerLingus Hi @AerLingus I did but it is a bot answering.
2 questions:
What lounge can I go to in CDG?
Can I use the fast track in CDG when flying Aerspace?

[Edouard @Edouard_DG]

@AerLingus I am flying AerSpace from CDG to DUB tomorrow.
What lounge can I use in Paris please?
Also is fast track available?
Thanks

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[Edouard @Edouard_DG]

@AerLingus He/she asked me so many info about that flight. She/he must have seen I was travelling out and back on the same day.

[Edouard @Edouard_DG]

@AerLingus after my flight has been cancelled without any notification this is what I get from your customer support: 3 hours to send me 2 links to your website.
I need to get a refund asap

[Edouard @Edouard_DG]

@AerLingus @AerLingus your customer support agent is now telling me that the refund is only for the cancelled flight!!
It was my outbound flight!! How was I supposed to catch my inbound flight???

[Edouard @Edouard_DG]

@AerLingus how long does it take to get a refund after you have cancelled a flight?

[Edouard @Edouard_DG]

@AerLingus when your flight is cancelled and you have submitted a request how long does it take to get a refund?

[Edouard @Edouard_DG]

@AerLingus I need a case number to send blot receipts. Nobody shared it with me 😤

[Edouard @Edouard_DG]

@AerLingus @AerLingus when will I get that refund?

[Edouard @Edouard_DG]

@AerLingus @AerLingus i need an email confirming my flight was cancelled.
Will I get a full refund (outbound & inbound)? YES or NO???

[Edouard @Edouard_DG]

Hi @AerLingus
Flight from DUB to LCY cancelled
No communication.
Customer Support Agent not helpful
Well done