Edward He

Software Engineer + Technical Lead

[Edward He @EdwardHe17]

@RinkMatt @jlgeraghty @JetBlue Had the same problem yesterday and spent many hours on the phone with Jetblue and was hung up on twice.

Finally resorted to filing a credit dispute w/ CC company and it was resolved immediately.

[Edward He @EdwardHe17]

@jamesfloodiii @JetBlue @USDOT Was able to successfully get a refund by opening a credit dispute with CC company and sending appropriate documentation.

[Edward He @EdwardHe17]

@JetBlue Are you really going to throw your own cancellation policy out the door? I guess this "Customer's Bill of RIghts" is "For Display Only" and holds no merit. REFUND my flight that YOU cancelled. @USDOT

[Edward He @EdwardHe17]

@jamesfloodiii @JetBlue @USDOT Called 3 times...Spent 2 hours on the phone...Was hung up on TWICE, once by an agent and another time by a supervisor.. and was told their decision to not provide refund "came from the very top". Never jetBlue again!